Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Generic

AUSTIN AINSWORTH

Layton,UT

Summary

Talented Technical Support Representative with gift for understanding needs of both business and home users. Versed in troubleshooting and desktop support on Windows, Linux and Mac systems. Proven skill in resolving problems quickly on first call.

Overview

7
7
years of professional experience

Work History

Tech Specialist

The Church of Jesus Christ of Latter Day Saints
01.2024 - Current
  • Expanded generalist role with more access to tech systems to help assist customers.
  • Helped in projects to improve knowledge and skills of fellow employees.

Tech Generalist

The Church of Jesus Christ of Latter Day Saints
09.2023 - 01.2024
  • Supported and helped customers with technical and hardware problems.
  • Used customer service skills to ease customer worries over technical issues.

Parking Attendant

The Church of Jesus Christ of Latter Day Saints
11.2022 - 09.2023
  • Monitored and reported on security of parking garages.
  • Supported management with handling the care and safety of guests during special events.

Tech Support Associate

Infosys Systems
04.2022 - 11.2022
  • Supported client application development.
  • Received exclusive training in relation to Application Support through the Apprentice Now courses.

EDI Specialist

GBS Benefits
05.2019 - 04.2022
  • Monitored and maintained all aspects of computer networks.
  • Supported clients in issue resolution, coordinating in-person consultations to troubleshoot and diagnose hardware problems.

Education

Associate of Applied Science - Computer Science

Ensign College
Salt Lake City, UT
11-2023

APPLICATION SUPPORT INTENSIVE - Computer Science

Apprentice Now
06-2022

Skills

  • Clear interpersonal communication
  • Technical problem-solving
  • Operational improvement evaluation
  • Client relations
  • System maintenance
  • Object-oriented programming
  • Keen observational skills
  • Effective memory retention

Accomplishments

  • Eagle Scout Award - 2012

Timeline

Tech Specialist

The Church of Jesus Christ of Latter Day Saints
01.2024 - Current

Tech Generalist

The Church of Jesus Christ of Latter Day Saints
09.2023 - 01.2024

Parking Attendant

The Church of Jesus Christ of Latter Day Saints
11.2022 - 09.2023

Tech Support Associate

Infosys Systems
04.2022 - 11.2022

EDI Specialist

GBS Benefits
05.2019 - 04.2022

Associate of Applied Science - Computer Science

Ensign College

APPLICATION SUPPORT INTENSIVE - Computer Science

Apprentice Now
AUSTIN AINSWORTH