Talented Technical Support Representative with gift for understanding needs of both business and home users. Versed in troubleshooting and desktop support on Windows, Linux and Mac systems. Proven skill in resolving problems quickly on first call.
Overview
7
7
years of professional experience
Work History
Tech Specialist
The Church of Jesus Christ of Latter Day Saints
01.2024 - Current
Expanded generalist role with more access to tech systems to help assist customers.
Helped in projects to improve knowledge and skills of fellow employees.
Tech Generalist
The Church of Jesus Christ of Latter Day Saints
09.2023 - 01.2024
Supported and helped customers with technical and hardware problems.
Used customer service skills to ease customer worries over technical issues.
Parking Attendant
The Church of Jesus Christ of Latter Day Saints
11.2022 - 09.2023
Monitored and reported on security of parking garages.
Supported management with handling the care and safety of guests during special events.
Tech Support Associate
Infosys Systems
04.2022 - 11.2022
Supported client application development.
Received exclusive training in relation to Application Support through the Apprentice Now courses.
EDI Specialist
GBS Benefits
05.2019 - 04.2022
Monitored and maintained all aspects of computer networks.
Supported clients in issue resolution, coordinating in-person consultations to troubleshoot and diagnose hardware problems.
Customer Service Manager/IT Tech Support Specialis at Bedford Falls Book FairsCustomer Service Manager/IT Tech Support Specialis at Bedford Falls Book Fairs