Austin Alberty
Miami
Summary
Reliable and hardworking operations professional experienced in fast-paced environments requiring strong multitasking, teamwork, and communication. Proven ability to maintain efficiency and accuracy while working under time-sensitive conditions. Quick learner committed to productivity, safety, and supporting smooth daily operations.
Overview
1
1
year of professional experience
1
1
year of post-secondary education
Work History
Customer Service Agent
Ultra Aviation Services
Miami
10.2025 - Current
- Delivered high-volume, face-to-face customer service in a fast-paced international airport environment, assisting passengers with check-in, boarding procedures, and travel documentation verification while maintaining accuracy, professionalism, and compliance under strict time constraints
- Served as a Gate Lead, directing boarding operations, managing passenger flow, and ensuring adherence to airline procedures, safety regulations, and on-time departure standards during active flight operations.
- Supported bag room operations, assisting with baggage sorting, reconciliation, and coordination to ensure accurate baggage handling, proper flight loading, and timely transfer of luggage between systems and aircraft.
- Provided clear guidance to passengers regarding flight schedules, gate changes, baggage policies, and airline procedures, ensuring compliance with TSA regulations and operational standards at all times.
- Communicated effectively with diverse international passengers, utilizing bilingual English and Spanish skills to enhance clarity, reduce travel confusion, and improve overall customer experience.
- Demonstrated strong proficiency in jet bridge operations, efficiently managing passenger movement between gate and aircraft while maintaining safety awareness, orderly flow, and adherence to airline boarding protocols.
Education
High School Diploma -
Southern Guilford Highschool
Greensboro, NC 08.2024 - 07.2025
Associate of Science - Aviation
Universal Technical Institute
Miramar, FLSkills
- Worked efficiently in a fast-paced, high-volume environment requiring strong multitasking and time management
- Maintained clear communication with coworkers and supervisors to ensure smooth daily operations
- Reliable and hardworking professional experienced in fast-paced operational environments requiring strong multitasking and teamwork
- Detail-oriented with experience handling high-volume tasks while maintaining accuracy and organization
- Quick learner committed to safety, productivity, and operational excellence
- Comfortable working in physically active environments and maintaining productivity throughout shifts
Languages
- Spanish
- English
Timeline
Customer Service Agent
Ultra Aviation Services
10.2025 - Current
High School Diploma -
Southern Guilford Highschool
08.2024 - 07.2025
Associate of Science - Aviation
Universal Technical Institute