Austin Amaro
Brownsville,Texas
Summary
Dedicated professional known for driving process improvements and delivering exceptional customer support in retail and repair environments. Expertise in diagnostic analysis and technical documentation, committed to enhancing operational efficiency and satisfaction.
Overview
7
7
years of professional experience
Work History
Store Supervisor
Staples
Brownsville, TX
08.2019 - 04.2026
- Managed daily warehouse operations, optimizing workflow processes for increased efficiency.
- Conducted regular inventory counts, ensuring accurate stock levels to support sales operations.
- Managed closing procedures to ensure accurate transactions and customer satisfaction.
- Assisted customers with inquiries and product information, enhancing customer satisfaction through effective communication.
- Provided exceptional service to customers, facilitating effective product selection.
- Resolved customer complaints efficiently, maintaining a positive service experience.
- Picked and packed orders accurately according to company guidelines.
- Developed training materials to enhance employee onboarding and skills.
- Resolved customer complaints effectively to maintain satisfaction levels.
- Recruited, trained and supervised new employees.
- Conducted daily store operations, including opening and closing procedures and cash handling.
Repair Technician
Self-employed
Brownsville, TX
01.2023 - 03.2026
- Diagnosed electronic issues in various devices, enabling efficient repairs.
- Repaired malfunctioning systems by replacing defective components.
- Maintained inventory of tools and parts to ensure timely service delivery.
- Provided customer support by explaining repair processes and timelines.
- Resolved technical issues by diagnosing system malfunctions and implementing effective solutions.
- Developed strategies that increased efficiency in completing repair jobs.
- Conducted adjustments on malfunctioning systems to restore functionality.
- Implemented inventory control processes that ensured optimal stock levels.
Education
Some College (No Degree) - Music Education
The University of Texas Rio Grande Valley
BrownsvilleSkills
- Electronic repairs and troubleshooting
- Diagnostic analysis
- Technical documentation
- Parts inventory management
- Process improvement
- Technical training and support
- Customer service excellence
- Product knowledge
- Sales strategies
- Cash handling
- Customer relationship management
- Time management
- Analytical thinking
- Conflict resolution
- Policies and procedures
- Employee development
- Store merchandising
Languages
Spanish
Full Professional
Timeline
Repair Technician
Self-employed
01.2023 - 03.2026
Store Supervisor
Staples
08.2019 - 04.2026
Some College (No Degree) - Music Education
The University of Texas Rio Grande Valley