Megan Lawson
Knoxville,TN
Summary
Results-oriented professional with experience in retail management, customer service and inventory control. Demonstrated ability to lead teams, maximize customer satisfaction and increase store profits. Adept at problem-solving and developing successful strategies to exceed goals. Seeking a career with upward mobility, placing importance on safety, development, collaboration, and reliability.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Store Supervisor
Hennes & Mauritz
11.2025 - Current
- Supervised daily store operations, ensuring compliance with company policies and procedures.
- Trained and mentored team members to enhance customer service skills and efficiency.
- Managed inventory control processes, optimizing stock levels and minimizing shrinkage.
- Implemented visual merchandising strategies to improve product presentation and sales performance.
- Collaborated with visual management to curate seasonal collections based on current fashion trends.
- Motivated the team in encouragement of signing customers up for rewards program while consistently maintaining company standard of 65% or greater
- Analyzed sales data to identify trends and adjust merchandising strategies accordingly.
Customer Service Supervisor (CSS)
Kohl's
08.2025 - 10.2025
- Supervised customer service team, ensuring adherence to company policies and best practices.
- Trained and mentored staff on effective communication and conflict resolution techniques.
- Implemented process improvements that enhanced response times and customer satisfaction ratings.
- Analyzed customer feedback to identify trends and develop targeted training programs.
- Motivated the team in encouragement of signing customers up for rewards and credit program.
- Improved customer satisfaction by addressing and resolving escalated issues promptly and professionally.
Key Holder
Mountain High Outfitters
10.2024 - 07.2025
- Supervised daily store operations, ensuring adherence to company policies and standards.
- Trained and mentored new staff on customer service protocols and sales techniques.
- Managed inventory levels, conducting regular stock checks to maintain optimal product availability.
- Implemented visual merchandising strategies to enhance product displays and improve customer engagement.
- Addressed customer inquiries and resolved issues promptly, enhancing overall shopping experience and satisfaction.
- Managed daily cash handling procedures, ensuring accuracy in transactions and preventing losses due to discrepancies.
Team Leader
Vera Bradley
10.2022 - 09.2024
- Educated customers about purses, wallets, home, office, travel and many other Vera Bradley products.
- Assisted with stocking, restocking, inventory management, and display set ups
- Motivated the team in encouragement of signing customers up for rewards program.
- Led team to achieve operational goals while maintaining high standards of product quality.
- Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.
- Empowered team members by delegating responsibilities according to individual strengths and areas of expertise.
Team Lead
f.y.e
09.2023 - 11.2023
- F
- Led team in achieving operational excellence through process optimization and workflow management.
- Trained and mentored staff, fostering a culture of collaboration and continuous improvement.
- Analyzed performance metrics to identify areas for operational enhancement and team development.
- Promoted a positive work environment by fostering teamwork, open communication, and employee recognition initiatives.
- Served as a role model for the team by demonstrating commitment to excellence, professionalism, and adherence to company values at all times.
- Worked different stations to provide optimal coverage and meet production goals.
Sales Associate
BoxLunch
03.2023 - 07.2023
- Assisted customers in product selection, enhancing overall shopping experience.
- Managed inventory levels, ensuring stock availability and organization.
- Developed knowledge of merchandise to provide informed recommendations to customers.
- Processed transactions efficiently, maintaining accuracy in cash handling.
- Collaborated with team members to achieve weekly sales targets and promotions.
Sales Associate
DSW-Designer Shoe Warehouse
06.2021 - 12.2021
- Implemented visual merchandising strategies to enhance product visibility and appeal.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
Senior Guest Advisor
GameStop
06.2020 - 06.2021
- Led team in delivering exceptional customer service, enhancing guest satisfaction and loyalty.
- Trained and mentored new staff on product knowledge and sales techniques to drive performance.
- Developed strategies to optimize inventory management, ensuring availability of high-demand products.
- Analyzed sales trends to recommend promotional strategies, boosting revenue during peak periods.
- Facilitated seamless store operations by coordinating with cross-functional teams for timely product launches.
- Implemented process improvements that reduced checkout times, enhancing overall customer experience.
- Enhanced guest loyalty program participation through targeted outreach strategies and personalized incentives.
Education
High School Diploma -
Rockwood High School
Rockwood, TN05.2016
No Degree - General Education
Roane State Community College
Harriman, TN05-2016
Skills
- Public Speaking
- Supervising experience
- Leadership
- Store management
- Communication skills
- Multitasking and organization
- Teamwork and collaboration
- Effective communication
- Troubleshooting
- Reliability
Certification
- Driver's License
- Phlebotomy - November 2017 to November 2018
Timeline
Store Supervisor
Hennes & Mauritz
11.2025 - Current
Customer Service Supervisor (CSS)
Kohl's
08.2025 - 10.2025
Key Holder
Mountain High Outfitters
10.2024 - 07.2025
Team Lead
f.y.e
09.2023 - 11.2023
Sales Associate
BoxLunch
03.2023 - 07.2023
Team Leader
Vera Bradley
10.2022 - 09.2024
Sales Associate
DSW-Designer Shoe Warehouse
06.2021 - 12.2021
Senior Guest Advisor
GameStop
06.2020 - 06.2021
High School Diploma -
Rockwood High School
No Degree - General Education
Roane State Community College