Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Austin Auen

Twin Lakes,CO

Summary

Effective at staying on top of regular lubrication and maintenance needs, as well as troubleshooting and diagnosing problems. Well-organized and efficient with good communication and planning skills. Dependable Mechanical professional with [Number] years of experience in repairs, preventive maintenance and cleaning. Lubricates and operates heavy equipment. Interprets drawings and updates documentation. Safety-minded [Job Title] with experience working on ships and boats in numerous locations. Expert navigator reading instruments and following instructions for successful operation as commanded.

Overview

22
22
years of professional experience
1
1
Certification

Work History

Lube Truck Service, Oiler

Freeport-McMoRan Copper & Gold
10.2023 - Current
  • Greased bearings, chains, and shafts.
  • Assisted crew members during emergency situations, demonstrating quick thinking and problem-solving abilities.
  • Checked machines and components for malfunctions and maintenance needs.
  • Demonstrated exceptional attention to detail, ensuring that all components of machinery were functioning properly and effectively.

Customer Service Representative

Beat Insurance Services
10.2020 - 06.2022
  • Handled customer inquiries and suggestions courteously and professionally.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.

CSR

AT&T Wireless Firstnet
01.2018 - 02.2019
  • Managed high call volumes, maintaining a professional demeanor during peak hours and effectively multitasking in a fast-paced environment.
  • Demonstrated empathy and active listening skills, resulting in a higher rate of customer satisfaction and repeat business.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Answered constant flow of customer calls with minimal wait times.

Heavy Equipment Operator Laborer

Graham Construction & Engineering
05.2016 - 12.2018
  • Operated range of heavy equipment on regular basis with advanced skill.
  • Operated excavators, bulldozers and dump trucks to transport heavy materials, practicing safety measures.
  • Adapted quickly to changing project requirements or unexpected obstacles encountered during the course of work assignments.
  • Demonstrated versatility in skillset by operating multiple types of heavy machinery to accommodate project needs.

Loader Operator, Front End Loader, Production

Trinity Industries
04.2013 - 02.2015
  • Operated loaders in a variety of weather conditions and terrain types, demonstrating adaptability and resilience under challenging circumstances.
  • Performed thorough pre-and post-operation equipment checks, ensuring optimal functionality and minimal downtime due to mechanical issues.
  • Performed routine lubricating, fueling and cleaning loaders.
  • Enhanced operational efficiency by expertly operating loaders and heavy equipment for timely material handling.

Garage Door Technician

Door Express Inc.
05.2002 - 02.2012
  • Recorded detailed notes on each project to maintain comprehensive client records and facilitate future service visits if needed.
  • Completed complex garage door installations, ensuring long-lasting functionality and seamless operation.
  • Performed routine maintenance tasks on various garage door systems to prolong their lifespan and prevent future malfunctions.
  • Assisted with inventory management by accurately tracking parts used for each job, reducing waste and maintaining adequate stock levels. Fixed Commercial opener systems, trouble shoot gears and electronic parts.

Education

Business Administration

ITT Technical Institute - Omaha
Omaha, NE

Skills

  • Repairs understanding
  • Equipment Lubrication
  • Power Tool Operation
  • Hand-tool proficiency
  • Machine Operation
  • Safety awareness
  • Equipment safety
  • Hydraulic Systems Knowledge
  • Stress Tolerance
  • Equipment Operation
  • Chemical Handling
  • Repair skills
  • Safety Protocols Adherence

Certification

Epiroc Drill Certificate with FMI, MSHA Classes with FMI.


References


Andrew Stacey FMI- 719-427-7908

Alex Bowling FMI- 719-427-7180

Jake Bidges FMI- 719-293-1773

Doug Means FMI- 719-431-1559



Timeline

Lube Truck Service, Oiler

Freeport-McMoRan Copper & Gold
10.2023 - Current

Customer Service Representative

Beat Insurance Services
10.2020 - 06.2022

CSR

AT&T Wireless Firstnet
01.2018 - 02.2019

Heavy Equipment Operator Laborer

Graham Construction & Engineering
05.2016 - 12.2018

Loader Operator, Front End Loader, Production

Trinity Industries
04.2013 - 02.2015

Garage Door Technician

Door Express Inc.
05.2002 - 02.2012

Business Administration

ITT Technical Institute - Omaha

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Austin Auen