Austin Baker
Alexandria,KY
Summary
Results-driven Sales Coach known for productivity and efficient opportunities completion. Specialize in motivational techniques, performance analysis, and strategy development to enhance sales team effectiveness. Excel in communication, leadership, and problem-solving skills, ensuring optimal performance and goal achievement.
Overview
7
7
years of professional experience
Work History
Sales Coach
Jeff Wyler Automotive
Florence, KY
03.2025 - Current
- Developed training programs for sales representatives to enhance product knowledge.
- Facilitated role-playing sessions to improve negotiation and closing techniques.
- Analyzed sales performance data to identify coaching opportunities and trends.
Owner
C&R Cleaning
Alexandria, Ky
08.2024 - Current
- Managed daily operations and coordinated staff schedules for service efficiency.
- Developed marketing strategies to enhance brand visibility and customer engagement.
- Oversaw inventory management and procurement processes for optimal stock levels.
Automotive Sales Consultant
Jeff Wyler Automotive
Batavia, Ohio
04.2024 - Current
- Maintained records related to sales for store management.
- Collaborated with prospective customers over phone and email to schedule sales appointments.
- Responded to inquiries from potential customers via email and telephone.
- Analyzed customer needs to make suitable product recommendations and demonstrations.
- Maintained up-to-date database of sales contacts and customer information.
- Handled customer complaints in a professional manner.
Sales Associate
Joseph Chevrolet
Cincinnati, OH
03.2023 - 11.2023
- Built relationships with customers to encourage repeat business
- Greeted customers and provided exceptional customer service
- Provided accurate information about products, prices and services
- Handled customer complaints in a professional manner
- Demonstrated product features and benefits for customers' needs
- Upsold additional items based on customer interests and needs
- Attended weekly team meetings to review performance goals and objectives
- Helped customers find specific products, answered questions and offered product advice
- Engaged customers in friendly, professional dialogue to determine needs
- Answered product questions with up-to-date knowledge of sales and promotions.
Owner/Operator
Broadway Automotives
Louisville, KY
08.2022 - 03.2023
- Developed business plan and budget to maximize profitability
- Managed daily operations of the business, including staff, sales, inventory, and accounting
- Created marketing strategies to drive revenue and increase brand visibility
- Oversaw hiring process for new employees, from recruiting to onboarding training
- Resolved customer complaints promptly and professionally in order to maintain a positive reputation for the business
- Negotiated contracts with clients for products or services rendered by the company
- Established pricing models that balanced competitiveness with profitability goals
- Calculated net income and adjusted strategies to increase income and bottom-line profits
- Responded quickly to customer complaints and gathered pertinent information to make educated decisions for remediation.
Owner/Operator
US 27 Auto Sales llc
Falmouth, KY
03.2021 - 03.2023
- Developed business plan and budget to maximize profitability
- Analyzed market trends and customer feedback to identify opportunities for growth
- Managed daily operations of the business, including staff, sales, inventory, and accounting
- Created marketing strategies to drive revenue and increase brand visibility
- Implemented cost-saving measures across departments while maintaining quality standards
- Resolved customer complaints promptly and professionally in order to maintain a positive reputation for the business
- Negotiated contracts with clients for products or services rendered by the company
- Established pricing models that balanced competitiveness with profitability goals
- Provided leadership support for team members through coaching and mentorship programs
- Set pricing structures according to market analytics and emerging trends.
Sales Associate
Joseph Chevrolet
Cincinnati, OH
02.2020 - 03.2021
- Greeted customers and provided exceptional customer service
- Provided accurate information about products, prices and services
- Built relationships with customers to encourage repeat business
- Demonstrated product features and benefits for customers' needs
- Handled customer complaints in a professional manner
- Attended weekly team meetings to review performance goals and objectives
- Answered incoming telephone calls to provide store, products and services information
- Worked with fellow sales team members to achieve group targets
- Assessed customer needs to provide assistance and information on product features.
Airborne Infantryman
Army
Fort Polk, LA
01.2019 - 02.2020
- Conducted physical training exercises to maintain and improve soldier's combat readiness
- Performed airborne operations, including parachute jumps from aircrafts and static line jumps from towers
- Assisted in the preparation of defensive positions, such as trenches, bunkers, foxholes and minefields
- Supervised the loading, unloading and transportation of personnel and equipment during air assault operations
- Maintained weapons systems including machine guns, mortars, rockets and anti-tank missiles
- Inspected all equipment prior to use for any defects or malfunctions
- Provided first aid treatment to injured soldiers while awaiting medical evacuation
- Maintained rifles, machine guns, mortars and hand grenades, verifying weapon locations and supporting magazine operations.
Sales Associate
Kerry Volkswagen
Florence, KY
05.2018 - 12.2018
- Greeted customers and provided exceptional customer service
- Maintained up-to-date knowledge of store merchandise and policies
- Built relationships with customers to encourage repeat business
- Handled customer complaints in a professional manner
- Developed promotional strategies to increase sales volume
- Helped customers find specific products, answered questions and offered product advice
- Engaged customers in friendly, professional dialogue to determine needs
- Answered incoming telephone calls to provide store, products and services information.
Education
High School Diploma -
Pendleton County High School
Some College (No Degree) Business -
Gateway Community And Technical College
Skills
- CRM knowledgeable
- Product Sales
- Sales Expertise
- Positive and Professional
- Multi-Tasking Strength
- Time Management
- Sales Goals Attainment
- Negotiation Tactics
- Relationship Selling
- Flexible Schedule
- Employee training
- Negotiation techniques
- Customer relationship management
- Goal setting
- Relationship management
- Problem solving
- Inventory management
Accomplishments
- Top five for Chevrolet in Cincinnati in only nine month delivering 244 Chevrolets
- Top salesmen of new and used every month except two months when was on the floor and current to day
- 226 New chevrolets delivered in 278 days year to date
- 204 cars delivered in 8 months at the Wyler automotive Chevrolet store from 3/1/24-12/31/24
- Quarterly MVP every quarter at the Jeff Wyler automotive group
References
References available upon request.
Timeline
Sales Coach
Jeff Wyler Automotive
03.2025 - Current
Owner
C&R Cleaning
08.2024 - Current
Automotive Sales Consultant
Jeff Wyler Automotive
04.2024 - Current
Sales Associate
Joseph Chevrolet
03.2023 - 11.2023
Owner/Operator
Broadway Automotives
08.2022 - 03.2023
Owner/Operator
US 27 Auto Sales llc
03.2021 - 03.2023
Sales Associate
Joseph Chevrolet
02.2020 - 03.2021
Airborne Infantryman
Army
01.2019 - 02.2020
Sales Associate
Kerry Volkswagen
05.2018 - 12.2018
High School Diploma -
Pendleton County High School
Some College (No Degree) Business -
Gateway Community And Technical College