AUSTIN BARBER
Honolulu,Hawaii
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills,. Thorough and systematic professional dedicated to achieving company goals.
Overview
6
6
years of professional experience
Work History
Busser
Doraku Sushi Waikiki
Honolulu, HI
05.2024 - Current
- Enhanced dining efficiency by quickly resetting tables, significantly increasing turnaround time during peak hours.
- Maintained a friendly attitude towards customers at all times.
- Replenished napkins, condiments, silverware and glassware as needed.
- Took initiative to help others whenever necessary.
Busser/Food Runner
Auntie Pasto's
Honolulu, HI
04.2024 - 05.2024
- Delivered timely and accurate food service, contributing to an optimal dining experience for guests.
- Assisted servers with stocking supplies, setting up for service and cleaning duties.
- Maintained a friendly attitude towards customers at all times.
- Communicated effectively with kitchen staff regarding orders placed by customers.
Sales Associate/Social Media Coordinator
Reyn Spooner
Honolulu, HI
09.2023 - 04.2024
- Drove a 15% increase in customer retention by proactively managing inventory and client requests.
- Handled customer complaints in a professional manner.
- Tracked sales performance metrics to identify trends in market place.
- Provided accurate information about products, prices and services.
Sales Associate
Nordstrom Rack
Honolulu, HI
03.2023 - 09.2023
- Delivered exceptional customer service, resolving issues and locating items, which increased customer satisfaction.
- Upsold additional items based on customer interests and needs.
- Demonstrated product features and benefits for customers' needs.
- Processed credit card transactions quickly and securely.
- Attended weekly team meetings to review performance goals and objectives.
Reservations Agent
Pink Sails Waikiki
Honolulu, HI
01.2023 - 06.2023
- Provided detailed information on services and assisted customers with reservations to enhance booking experiences.
- Answered incoming calls from potential customers in a timely manner.
- Generated daily reports on occupancy levels for management review.
- Assisted customers with reservations and cancellations in accordance with hotel policies.
Evening Host
Hy's Steakhouse
Honolulu, HI
11.2022 - 02.2023
- Effectively managed reservations, accommodating special requests and ensuring personalized guest experiences.
- Provided customers with accurate wait times and monitored waiting list.
- Performed light administrative duties such as filing documents and taking messages.
- Assisted servers in seating guests by escorting them to their tables.
- Took reservations over phone and in person.
Marketing Coordinator
Pink Sails Waikiki
Honolulu, HI
01.2022 - 12.2022
- Spearheaded Google Ads campaigns that led to a 57% increase in sales and a 15% improvement in conversion rates.
- Evaluated success of campaigns by tracking relevant KPIs and metrics.
- Monitored market trends to identify opportunities for product development or improvement.
- Developed and implemented comprehensive marketing plans to increase brand awareness.
Cashier
Whole Foods Market
Honolulu, HI
09.2019 - 11.2021
- Managed customer flow effectively, significantly reducing waiting times by 20% through efficient queue management.
- Balanced daily transactions on a computerized point-of-sale system.
- Issued receipts, refunds, credits or change due to customers.
- Processed returns and exchanges of merchandise in accordance with store policies.
Sales Associate
Crazy Shirts
Honolulu, HI
07.2018 - 09.2019
- Exceeded sales targets by fostering strong customer relationships and delivering knowledgeable service.
- Upsold additional items based on customer interests and needs.
- Demonstrated product features and benefits for customers' needs.
- Attended weekly team meetings to review performance goals and objectives.
- Developed promotional strategies to increase sales volume.
Education
UX/UI Certification -
Upright Education
Remote01-2024
Non-degree -
Kapiolani Community College
Honolulu, HI12.2021
Diploma -
Kalani High School
Honolulu, HI01.2018
Skills
- Customer Service Excellence
- Administrative Skills
- Communication Skills
- Detail-Oriented
- Problem-Solving Skills
- Organizational Skills
- Team Collaboration
- Technical Proficiency
- Time Management
- Adaptability
- Proactive Approach
- Training and Support
Accomplishments
- Reyn Spooner Highest UPT (Average per transaction), 01/01/24
- Nordstrom Rack Star Employee of the Month, 04/01/22
- Crazy Shirts Employee of the Month, 07/01/19
Certificatesandtraining
Digital Marketing Google Ads Search & Display Certificate, Skillshop, 12/01/23
Timeline
Busser
Doraku Sushi Waikiki
05.2024 - Current
Busser/Food Runner
Auntie Pasto's
04.2024 - 05.2024
Sales Associate/Social Media Coordinator
Reyn Spooner
09.2023 - 04.2024
Sales Associate
Nordstrom Rack
03.2023 - 09.2023
Reservations Agent
Pink Sails Waikiki
01.2023 - 06.2023
Evening Host
Hy's Steakhouse
11.2022 - 02.2023
Marketing Coordinator
Pink Sails Waikiki
01.2022 - 12.2022
Cashier
Whole Foods Market
09.2019 - 11.2021
Sales Associate
Crazy Shirts
07.2018 - 09.2019
UX/UI Certification -
Upright Education
Non-degree -
Kapiolani Community College
Diploma -
Kalani High School
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