Austin Booth
Denver,CO
Summary
Experienced professional in customer service with a strong background in the food and beverage industry, including extensive experience in upscale and private member resort environments. Highly self-motivated, reliable, and conscientious, with a demonstrated ability to effortlessly connect with customers/members and cultivate relationships that foster brand loyalty and drive repeat business.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Assistant Buyer
2nd STREET USA,inc.
05.2024 - Current
- Maintain knowledge of brands and current trends resulting in upselling opportunities
- Regularly handle monetary transactions
- Assist with buying inventory daily through customer selling
- Achieve upselling opportunities through client follow up conversations
- Actively provide customer excellence.
Store Manager
Garage Sale Vintage
12.2023 - 05.2024
- Managing daily operations, both retail and food and beverage, and conducting inventory, including loss prevention through theft and breakage
- Attending weekly meetings to review monthly P&L with Director of Operations
- Recruiting, interviewing, hiring, disciplining and terminating staff as needed
- Creating weekly staff schedules, delegating responsibilities and duties to employees and following up with employees as tasks are complete
- Evaluating staff based on performance-based metrics
- Setting incentives and goals for staff based on sales performance and customer engagement
- Giving staff financial goals and sales targets to meet on a scheduled basis
- Executing marketing campaigns with local newspapers and businesses to elevate store traffic through promotions
- Created and conducted the in-store campaign for Westword's 'Best of Denver 2024 Reader's Choice Poll' and succeeded in winning the 'Best Vintage Store in Denver 2024' award
- This award resulted in receiving a TV segment with 'Great Day Colorado' on FOX31KDVR.
Youth Soccer Coach
Soccer Shots
09.2023 - 12.2023
- Learn, understand and implement curriculum in each coaching session
- Teach players importance of teamwork and fundamental skills
- Follow up and review improvement made by players with management, coaches and teachers.
Assistant Banquet Manager
The Country Club of Virginia
01.2023 - 05.2023
- Assist Banquet Manager in daily operations
- Maintain professional and friendly demeanor when interacting with members
- Organize, set up and break down of daily events in a timely manner
- Effectively schedule staff according to forecasted events
- Recruit, on-board and train staff accordingly.
Food and Beverage Manager
Ocean Reef Club
05.2021 - 01.2023
- Coordinate daily Front of House and Back of House restaurant operations
- Responsible for recruiting, orienting and training Front of House staff
- Assist Director of Food and Beverage in maintaining operational costs
- Implement and ensure compliance with sanitation and safety regulations
- Deliver exceptional service and maximize member satisfaction
- Assist and train exempt and non-exempt employees in multiple restaurant outlets as needed
- Schedule employees according to hours of operation of each outlet
- Arrange and oversee private client events.
Lead Server
Ocean Reef Club
12.2019 - 05.2021
- Represent the club in a professional manner
- Coordinate daily Front of House operations with management
- Maintain inventory including restocking beverages and supplies as needed
- Deliver exceptional service and maximize member satisfaction.
Server
Princess Holland America
05.2019 - 09.2019
- Greet customers with the goal of creating a positive experience
- Project the most memorable experience for patrons
- Anticipate and address guest needs.
Education
AA - Communications
Stark State College
Canton, OH05.2019
Diploma - undefined
St. Vincent St. Mary High School
Akron, OH05.2010
Skills
- Customer excellence
- Sales/Upselling
- Strong interpersonal communication
- Management
- Social Media Strategy
- Proficient in Microsoft applications
- Proficient in Google applications
- Budgeting
- Computer literacy
- Organizational skills
- Time management
- Administrative experience
- Performance analysis
- Recruiting/On-Boarding
- KPI Identification
Certification
- ServSafe, 08/01/21
- FAU Hospitality and Tourism Management 3.0 CEU, 08/01/22
- IT Awareness Training Certificate, 05/01/21
Timeline
Assistant Buyer
2nd STREET USA,inc.
05.2024 - Current
Store Manager
Garage Sale Vintage
12.2023 - 05.2024
Youth Soccer Coach
Soccer Shots
09.2023 - 12.2023
Assistant Banquet Manager
The Country Club of Virginia
01.2023 - 05.2023
Food and Beverage Manager
Ocean Reef Club
05.2021 - 01.2023
Lead Server
Ocean Reef Club
12.2019 - 05.2021
Server
Princess Holland America
05.2019 - 09.2019
AA - Communications
Stark State College
Diploma - undefined
St. Vincent St. Mary High School
- ServSafe, 08/01/21
- FAU Hospitality and Tourism Management 3.0 CEU, 08/01/22
- IT Awareness Training Certificate, 05/01/21
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