Austin Bowen
Mendenhall,MS
Summary
Dynamic professional with a proven track record at Ferguson Federal Credit Union, excelling in customer service and cash management. Adept at data entry and office administration, I leverage strong problem-solving skills to enhance member satisfaction and streamline operations. A dedicated team player committed to operational excellence and client relationship building.
Overview
5
5
years of professional experience
Work History
Teller
Ferguson Federal Credit Union
New Hebron, MS
08.2025 - Current
- Processed member transactions efficiently, ensuring accuracy and compliance with credit union policies.
- Provided exceptional customer service, resolving inquiries and concerns to enhance member satisfaction.
- Maintained cash drawer accuracy through diligent reconciliation and adherence to security protocols.
- Assisted in training new tellers on systems, procedures, and best practices for operational excellence.
- Disbursed cash and checks accurately while maintaining security of cash drawers.
- Assisted customers with account inquiries, resolving issues promptly and professionally.
Administrative Assistant
Professional Income Tax And Bookkeeping Service
Mendenhall, MS
01.2021 - 08.2025
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
Education
Associate Of Applied Arts -
Copiah-Lincoln Community College
Wesson, MS05.2020
High School Diploma -
Mendenhall High School
Mendenhall, MS05.2018
Skills
- Customer Service
- Data Entry
- Computer Skills
- Office Administration
- Scheduling
- Strong Problem Solver
- Critical Thinking
- Dedicated Team Player
- Exceptional customer service
- Professionalism and courtesy
Timeline
Teller
Ferguson Federal Credit Union
08.2025 - Current
Administrative Assistant
Professional Income Tax And Bookkeeping Service
01.2021 - 08.2025
Associate Of Applied Arts -
Copiah-Lincoln Community College
High School Diploma -
Mendenhall High School