Austin Brinkley
Maple Valley,WA
Summary
Customer-focused Service Supervisor with qualifications in customer service, personal service, sales, staff development, and team leadership. Superb conflict resolution and de-escalation abilities. Accomplished in delivering world-class service and improving customer interactions.
Overview
6
6
years of professional experience
Work History
Infantryman (11B)
Washington Army National Guard
06.2021 - Current
- Responded to emergencies with speed, efficiency, and knowledgeable assistance.
- Performed as fire team member during situational training exercises and infantry dismounted battle drills.
- Trained in use of tear gas, passive ordnance, and explosives.
- Led fire team during infantry dismounted battle drills and situational training exercises.
- Patrolled designated coverage areas and evaluated terrain for defensive use.
- Trained over multinational partners, contractors and foreign nationals to develop warfighting and defense capabilities.
Sales Associate
Rairdon Automotive Group
07.2023 - Current
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
Outside Services Supervisor
Meridian Valley Country Club
03.2022 - Current
- Supervised and assisted with training and development of team members.
- Handled customer complaints and inquiries.
- Created schedules for a team of up to 20 personnel bi-weekly.
- Monitored team's performance and gave feedback when necessary.
- Engaged in the planning of major golf tournaments.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Responded to customer requests for products, services, and company information.
Cart Attendant
Meridian Valley Country Club
12.2018 - 04.2020
- Led teams of up to 6 people in clean picking the driving range
- Attended to and provided exceptional customer service to members and their guests
- Assisted golf club members by carrying clubs from range to cart and setting stations with required balls.
- Set up promotional displays and equipment for special events and activities.
- Delivered information and details of interest about facility to visitors.
Education
High School Diploma -
Tahoma Senior High School
Maple Valley, WA06.2021
Skills
- Confidentiality Requirements
- Report Preparation and Analysis
- Coordinate Schedules
- Evaluate Performance
- Store Layouts
- Professional Relationships
- Team Meetings
- Visual Displays
- Leading Crews
- Maintaining Clean Work Areas
- Selling and ordering products/services for customers
Timeline
Sales Associate
Rairdon Automotive Group
07.2023 - Current
Outside Services Supervisor
Meridian Valley Country Club
03.2022 - Current
Infantryman (11B)
Washington Army National Guard
06.2021 - Current
Cart Attendant
Meridian Valley Country Club
12.2018 - 04.2020
High School Diploma -
Tahoma Senior High School