Christine Broom
Overland Park
Summary
Experienced Insurance professional with several-year career assessing properties, determining liabilities and negotiating settlements. Detail-oriented, observant and knowledgeable with excellent interpersonal and documentation skills. Efficiently handle high case volumes with accuracy and care.
Overview
9
9
years of professional experience
Work History
Claims Analyst
ACERTUS
09.2023 - Current
- Examine Claims: Analyze claims and supporting documentation to assess the accuracy, legitimacy, and completeness of the claim.
- Determine Coverage: Verify if the claim is covered under the policy and to what extent. This includes understanding the terms and conditions of various contracts.
- Liability Determination: Approve or deny claims based on thorough analysis and research and provide reasons for the determination.
- Document Findings: Maintain detailed records of claim evaluations, decisions made, and actions taken throughout the process.
- Collaborate with internal teams, to resolve complex claims.
- Stay up to date on carrier contracts, policies, and coverage changes to ensure accurate claim processing.
Sr. Claim's Coordinator/Compliance Specialist
Yellow Logistics
01.2021 - 08.2023
- Reviewed claims files and make liability decisions to ensure prompt and fair settlement of claim. Manage payment of any claim based payment authority as assigned by management.
- Used past precedents, contractual obligations, and company direction, provide prompt and accurate processing of assigned cargo claims.
- Verified company's position with assigned examiner or supervisor and provide information regarding approval or denial of claim ensuring compliance with all laws governing claims processing.
- Investigated and analyzed overage and high value shortage exceptions to determine disposition and/or location of distressed freight.
- Conducted data analysis to prepare forecasts and identify trends.
Property Service Claims Associate
GEICO
02.2020 - 02.2021
- Evaluated coverage for each caller to determine service needs and address concerns.
- Documented and communicated claim activity to clients.
- Assessed damage to properties.
- Delivered exceptional customer service to clients by communicating information and actively listening to concerns.
- Exceeded team goals and collaborated with staff to implement customer service initiatives
- Analyzed information gathered by investigations and reported findings and recommendations.
Inside Sales Executive
Sprint Headquarters
07.2018 - 01.2020
- Extended existing customer relationships through extensive communication and tried-and-true marketing strategies.
- Increased investment revenue by skillfully upselling and closing customer sales by driving product behests around client needs.
- Stayed current on industry trends and changes and participated in professional development opportunities to strengthen product and service knowledge.
- Met and exceeded productivity targets by handling every interaction with top-notch customer service.
Auto and Property Claims Associate
Farmer's Insurance
02.2016 - 09.2018
- Obtained the first notice of loss reports from agents, insured's, and claimants and entered the information into the Customer Restoration Network.
- Made initial contact with insured's and claimants to verify claims information and advise them of the claims process.
- Investigated claims, conducted audits, determined losses and reported findings.
- Identified and collected evidence and determined its value to a specific claim.
- Interviewed claimants, medical specialists and employers to determine pertinent claim information.
Education
Associate of Science - Business
Johnson County Community College
Overland Park, KSBachelor of Science - Psychology
University of Kansas
Lawrence, KS01.2024
Skills
- Risk Assessment
- Business Analysis
- Settlement Negotiations
- Critical Thinking
- Data Management
- Creating reports using data analysis
Timeline
Claims Analyst
ACERTUS
09.2023 - Current
Sr. Claim's Coordinator/Compliance Specialist
Yellow Logistics
01.2021 - 08.2023
Property Service Claims Associate
GEICO
02.2020 - 02.2021
Inside Sales Executive
Sprint Headquarters
07.2018 - 01.2020
Auto and Property Claims Associate
Farmer's Insurance
02.2016 - 09.2018
Bachelor of Science - Psychology
University of Kansas
Associate of Science - Business
Johnson County Community College
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