Gennine Merritt
Campbell,CA
Summary
Seasoned results-oriented claims professional bringing hands-on litigation experience positioned to effectively investigate, evaluate and resolve general and commerical liability claims including personal auto and trucking losses. I bring exceptional leadership and communication skills.
I elected to take a break from the workforce from 2008 to 2013 to return to college. The time I was able to commit to my education has been invaluable to my professional growth. In addition, I became an expat when I moved to Switzerland in 2011 and returned to the States in 2013.
Overview
24
24
years of professional experience
Work History
Claims Analyst
Dynamic Claims Services
10.2021 - Current
- Case manager directing field adjusters in a wide variety of claims and performing local field work.
- Handled a caseload of 125 - 130 represented bodily injury claims with attorney involvement and authority up to $150,000.
- Demonstrated a high level of accuracy and attention to detail in reviewing claim documentation for approval or denial decisions.
- Currently handling 95 - 125 claims for a high profile trucking company with authority up to $1,000,000.
- Manage high-volume caseloads, prioritizing tasks to ensure timely completion of all claims.
- Maintain strict confidentiality with all personal data as per company guidelines.
Data Entry Clerk (Temp Assignment)
EQual
01.2024 - 07.2024
- Completed data entry tasks with accuracy and efficiency.
- Followed established procedures to enter and process data correctly.
- Organized, sorted, and checked input data against original documents.
- Verified accuracy of data entered into system to produce error-free reports.
Senior Claims Investigator
David Morse & Associates
06.2013 - 08.2021
- Demonstrated adaptability by handling various types of claims, including slip and fall, dog bite, assault, habitability, workers comp as well as personal auto/trucking liability in the field while managing a remote office.
- Ensured accurate claim settlements with timely gathering of relevant evidence, witness statements, and expert opinions.
- Handled caseload between 60 - 90 with authority up to $500,000.
- Conducted comprehensive interviews of witnesses and claimants face-to-face to gather facts and information.
- Attended 100s of court proceedings from mandatory settlement conferences and mediations to small claims hearings providing evidence and preparing the insured.
- Maintained company's compliance with industry regulations by adhering to strict guidelines during the course of all investigations.
Field Casualty Specialist
California State Auto Association
04.2000 - 07.2008
- Investigate, evaluate, negotiate and settle catastrophic auto and homeowner liability claims with a pending of 75 - 95 cases and $30,000 authority.
- Evaluated policy language and assessed damages accurately to determine appropriate claim amounts fairly.
- Improved customer satisfaction with timely claim settlements through effective negotiation skills.
- Obtained face-to-face statements from policyholders, witnesses and claimants in the field while managing a remote office.
- Maintain claims database for record keeping and indexing purposes.
- Conducted thorough investigations of complex cases, uncovering critical information to support fair settlements.
- Prepared evidence and provided direction to defense and observed defense at trial, attended hearings and company representation at various conferences.
Education
Associate of Science - Paralegal
West Valley College
Saratoga, CA06.2011
Skills
- Leader
- Claims Analysis
- Problem Solver
- Attention to Detail
- DOI & Fair Claims Compliant
- Data Entry
- Type 75 wpm / 10-Key by touch
- Advanced Oral and Written Communication Skills
- Risk Assessment
- Claims Investigation
- Guidewire Database
- MS Office
Timeline
Data Entry Clerk (Temp Assignment)
EQual
01.2024 - 07.2024
Claims Analyst
Dynamic Claims Services
10.2021 - Current
Senior Claims Investigator
David Morse & Associates
06.2013 - 08.2021
Field Casualty Specialist
California State Auto Association
04.2000 - 07.2008
Associate of Science - Paralegal
West Valley College
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