Austin Brown
Shorewood
Summary
Knowledgeable and dedicated customer service professional with extensive experience in the Recreational and Banking industries. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients and the community. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Aquatics Lifeguard
Life Time
03.2024 - Current
- Learned and maintained proficiency in first responder skills such as First Aid and CPR to offer individuals in distress optimal support.
- Ensured swimmer safety by vigilantly monitoring pool area and enforcing rules.
- Monitored safety of guests in and around swimming pool.
- Provided friendly customer service to guests and addressed concerns.
- Participated in ongoing professional development opportunities to stay current on best practices in lifeguarding and water safety education.
Member Solutions Specialist II
UW Credit Union
05.2022 - Current
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Investigated and resolved customer inquiries and complaints quickly.
- Recommended products to customers, thoroughly explaining details.
- Responded proactively and positively to rapid change.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Implemented innovative solutions to address recurring customer concerns, enhancing overall satisfaction levels.
Aquatics Assistant Manager
Life Time
07.2021 - 05.2022
- Helped with planning schedules and delegating assignments to meet coverage and service demands.
- Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
- Implemented and maintained safety standards and deployed first aid, CPR and other emergency management services.
- Conducted in-service training, meetings and conferences to share ideas and plan aquatic programs.
- Supervised aquatic staff and administered performance evaluations to communicate expectations .
Head Pool Manager
Rockford Park District
05.2015 - 05.2021
- Identified and proposed repairs, annual maintenance and upgrade items to promote safe environment.
- Interpreted, explained and enforced pool policies and procedures to preserve health and safety of employees and public.
- Adjusted pool chemical balance to maintain general water cleanliness.
- Monitored activities and directed scanning of swimming pool and adjacent areas to prevent injuries, accidents or drownings.
- Developed lifeguard deck rotational system to monitor pools.
- Hired, trained and evaluated team members to meet departmental standards and goals.
- Oversaw and managed lifeguard staff by monitoring attendance and performance.
- Empowered workers to independently handle common issues and maintain strict safety standards.
Customer Service Representative
Blackhawk Bank
11.2020 - 04.2021
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Answered constant flow of customer calls with minimal wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Responded to customer requests for products, services and company information.
Education
High School Diploma -
Hononegah Community High School
Rockton, IL05.2017
Skills
- Upbeat and Positive Personality
- Building Customer Trust and Loyalty
- Efficient and Detail-Oriented
- Courteous with Strong Service Mindset
- Responding to Difficult Customers
- Team-Oriented and Cooperative
- Patient and Empathetic
- Proactive Self-Starter
Certification
- Certified Lifeguarding Instructor, Ellis & Associates
- American Red Cross Lifeguarding
Timeline
Aquatics Lifeguard
Life Time
03.2024 - Current
Member Solutions Specialist II
UW Credit Union
05.2022 - Current
Aquatics Assistant Manager
Life Time
07.2021 - 05.2022
Customer Service Representative
Blackhawk Bank
11.2020 - 04.2021
Head Pool Manager
Rockford Park District
05.2015 - 05.2021
High School Diploma -
Hononegah Community High School