Austin Brown
Columbia,SC
Summary
Accomplished Inside Sales Representative with 3 years of customer service and sales experience . Talented repair technician with several years of technical and mechanical experience.
Overview
7
7
years of professional experience
Work History
Reliability Tech D
Shaw Industries
Aiken, SC
07.2023 - Current
- Monitored performance parameters to ensure optimal operation of machinery.
- Adjusted machine settings as needed to optimize production processes.
- Tested, diagnosed, and repaired malfunctioning components.
- Followed safety regulations while working with hazardous materials and chemicals.
- Operated computer-controlled automated systems for manufacturing processes.
- Replaced worn or defective parts with new ones.
- Performed preventative maintenance on mechanical equipment and machinery.
- Developed detailed reports on operational issues and recommended corrective actions.
- Calibrated instruments used in testing operations to verify performance specifications.
- Maintained accurate records of repairs and preventive maintenance activities.
- Researched technical manuals for troubleshooting guidance when necessary.
- Utilized hand tools such as wrenches, pliers, screwdrivers.
- Collaborated with team members, lending mechanical expertise to meet team goals.
- Diagnosed mechanical problems and determined solutions to correct concerns.
- Inspected and tested machinery, equipment and component parts to identify defects, diagnose malfunctions and facilitate repairs.
Repair Technician
Kimray
Odessa, TX
09.2017 - 07.2023
- Diagnosed and repaired mechanical issues according to industry standards.
- Maintained equipment performance by cleaning and lubricating components.
- Specialized in support systems, inspections and detailed repairs to achieve operational efficiency.
- Collaborated on repairs to complete and finish work orders on schedule.
- Studied and inspected equipment functionality to appropriately plan repairs and maintenance.
- Converted pneumatic valves for different applications to use in the oil and gas industry
- Repaired and tested pneumatic and electric actuator valves
Inside Sales Agent
Kimray
Odessa, TX
09.2017 - 07.2023
- Contacted new and existing customers to discuss product and service solutions.
- Demonstrated exceptional consultative selling skills from initial rapport to needs assessment to solution delivery.
- Investigated sales and service issues to provide successful resolutions.
- Liaised between outside sales representatives and accounts to optimize customer service.
- Responded to customer inquiries quickly and professionally to maintain customer satisfaction.
- Leveraged interpersonal skills to conduct successful business-to-business telephone sales.
Education
GED -
Permian High School
Odessa, TX2010
Skills
- Regional Sales and Support
- Attention to Detail
- Verbal and Written Communication
- Product Demonstrations and Presentations
- Telephone Sales
- Relationship Building
- Solution Coordination
- Time Management
- Problem-Solving
- Issue Resolution
- Organized and Efficient
- Documentation and Reporting
- Service Prioritization
- Email and Phone Etiquette
- Payment Processing
- Prospect Follow-Up
- System Testing
- Equipment Inspection
- Component Replacement
- Machine Calibration
- Preventive Maintenance
- Equipment Troubleshooting
- Following safety practices
Timeline
Reliability Tech D
Shaw Industries
07.2023 - Current
Repair Technician
Kimray
09.2017 - 07.2023
Inside Sales Agent
Kimray
09.2017 - 07.2023
GED -
Permian High School