Travis Smith
Verizon
St Petersburg,FL
2027
years of professional experience
Dynamic and results-driven Customer Service and Sales professional with over 15 years of experience in delivering exceptional customer support and driving revenue growth. Adept at building strong client relationships, resolving complex issues, and identifying sales opportunities to meet and exceed targets. Demonstrated expertise in utilizing CRM systems, analyzing customer needs, and implementing strategic solutions that enhance customer satisfaction and loyalty.
Operations professional with proven track record in optimizing processes and driving efficiency. Strong focus on team collaboration, strategic planning, and achieving measurable results. Adept at adapting to changing needs and leading cross-functional teams. Skilled in project management, process improvement, and resource allocation. Dependable and results-driven, known for enhancing operational performance.
Work History
Inside Sales Representative
1 Year 4 Months- Cultivated relationships with clients to understand their needs and preferences.
- Conducted product demonstrations to showcase features and benefits effectively.
- Provided timely follow-ups to ensure customer satisfaction and retention rates.
- Provided customers with product information, pricing and availability.
- Followed up on pending orders and inquiries in a timely manner.
- Responded to customer inquiries quickly and professionally to maintain customer satisfaction.
- Maintained detailed records of customer interactions, orders and account status updates.
- Negotiated prices, terms of sale and service agreement to close transactions.
- Collaborated with team members to determine strategic sales approaches.
- Prepared weekly reports summarizing sales activities, forecasts and performance metrics.
- Managed high call volumes while maintaining customer satisfaction and service quality.
- Assisted customers with inquiries and resolved issues in a timely manner.
- Documented customer interactions accurately using company CRM software.
- Trained new staff on call handling procedures and company policies.
- Answered incoming calls and provided highest level of professionalism and knowledgeable service to every customer.
- Answered incoming calls from customers and provided assistance with product inquiries, billing questions, and other customer service related issues.
Operations Manager
- Implemented safety protocols for staff and attendees, enhancing overall event security measures.
- Streamlined event logistics, ensuring efficient
coordination of vendor services and artist schedules. - Developed operational plans to enhance festival
setup and teardown processes, reducing delays. - Collaborated with cross-functional teams to
optimize resource allocation for improved event
execution. - Managed inventory and distribution processes for
artist merchandise, ensuring timely delivery to
clients. - Assisted in developing promotional materials for
marketing campaigns. Supported team members in
executing marketing strategies. Contributed to
market research efforts to identify target audiences.
Inside Sales Representative
8 Years 11 Months- Top ranked Business Commerical Chat Representative
- Developed positive and collaborative relationships with peers, customers and company managers.
- Tackle 40 chats per day
- Top One Talk Solutions Seller for 3 months
- Top 10 ranked representative multiple months
- Trained new employees on company policies and strong sales techniques.
- Salesforce experience
- Maintained an organized database of prospects and current customers including contact information and purchase histories.
- Built trust with clients by providing accurate information, timely follow-up and excellent customer service.
- Take on multiple sales at once while working in commerical chat sales
- Top ranked consumer representative
- Answered an average of 40 calls per day by addressing customer inquiries, solving problems and providing new product information
- Described product to customers and accurately explained details and care of merchandise
- Identified upselling opportunities to increase average sale size.
- Coded and input customer orders, pricing information and additional data into computer system.
- Met and exceeded key performance indicator expectations while demonstrating excellent listening skills and verbal articulation.
- Achieved sales goals with aligned targets through execution of sales initiatives.
Logistics Broker
1 Year 7 Months- Coordinated logistics operations, securing contracts that boosted client satisfaction and revenue growth
- Managed shipments, resolved issues swiftly, enhancing delivery efficiency and client trust
- Negotiated with carriers, achieving cost-effective solutions and timely deliveries
- Developed strategic plans, optimizing routes and reducing transportation costs significantly
- Coordinated freight shipments between shippers and carriers to ensure timely delivery.
- Managed logistics operations by monitoring load status and resolving issues promptly.
- Developed relationships with clients to understand their shipping needs and preferences.
- Negotiated rates and contracts with carriers to optimize transportation costs effectively.
- Utilized logistics software to track shipments and manage inventory levels efficiently.
- Used software applications such as TMS to track shipments.
Inbound Sales
1 Year 10 Months- Handled inbound sales calls, converting 70% into sales, increasing customer acquisition.
- Resolved customer inquiries, achieving a 95% satisfaction rate, enhancing customer loyalty.
- Collaborated with team to streamline sales processes, reducing call handling time by 15%.
- Analyzed sales data to identify trends, resulting in targeted marketing strategies.
- Trained new hires on sales techniques, boosting team performance and sales efficiency.
- Developed and implemented inbound sales strategies to increase revenue.
- Conducted regular meetings with inbound sales team to review progress, set goals, and provide feedback.
- Ensured compliance with all applicable laws related to inbound sales activities.
- Trained new hires on company policies, procedures, and best practices for inbound sales operations.
- Answered inbound sales calls and reached out to potential customers to answer questions and set appointments.
- Coached and mentored inbound sales staff on product knowledge, sales techniques, and customer service skills.
- Provided training sessions for new team members regarding best practices for inbound sales operations.
Outbound Sales
2 Years- Managed outbound sales calls, achieving a 28% increase in customer acquisition through targeted strategies.
- Trained and mentored new team members, leading to a 15% improvement in overall team performance.
- Analyzed customer feedback to refine sales approaches, resulting in higher client satisfaction rates.
- Performed outbound sales calls to potential clients for new business opportunities.
- Generated leads through cold calling and other outbound sales methods.
- Developed and implemented outbound sales strategies to increase customer base.
- Ensured compliance with all applicable laws related to outbound sales activities.
- Made outbound sales calls to potential customers to promote products and services.
- Trained new employees in outbound sales techniques and procedures.
- Developed outbound sales strategies, including email campaigns, cold calling, and other lead generation tactics.
Education
GED
Skills
Sales Expertise
B2B Sales
Product Service Sales
Sales Representative Award
Regional Sales Support
Closing Sales
Order Management
Time Management
Prospect Follow-Up
Salesforce proficiency
Problem solving
Team collaboration
Time management
Training and coaching
Performance tracking
Customer relationship building
Sales software proficiency
Account management
Operations monitoring
Operational efficiency
Staff management
Inventory management
Customer service
Active listening
Sales pipeline management
Hobbies and Interests
I am a DJ and a music producer!
References
- Doc Smith, TSMITH21@UR.COM, 5024807169
- Mackenzie Hansen, MACKENZIE.HANSEN@VERIZONWIRLESS.COM, 8162885113
Personal Information
Title: Customer Service/Sales
Timeline
Inside Sales Representative
Spectrum
05.2025 - CurrentRead More
Inside Sales Representative
Verizon
10.2017 - CurrentRead More
Logistics Broker
TQL
03.2016 - 10.2017Read More
Inbound Sales
Dish Network
05.2014 - 03.2016Read More
Outbound Sales
AT&T
05.2012 - 05.2014Read More
Operations Manager
Odyssey Music Festival
Read More
Bullitt County Adult Education
GED
Read More