AUSTIN B. STUART

-Decides coverage and liability issues.
-Estimates the cost of treatment and/or compensation for injured parties.

-Identifies questionable aspects of claims and refers such claims for an independent medical examination or accident investigation.
-Evaluates personal injury claims and contractual exposures as locally defined.
-Negotiates with claimants or their attorneys to settle claims and issues payment.

• Adjudicate claims based on clear rules to settle disputes between customers and partners.
• Conducted bill reviews to support revelatory litigation management and expository insurance investigations.
• Assessed the damage to customers' properties and created damage estimates.
• Negotiated settlements for each claim and assisted with litigation when settlements could not be reached.
• Diligently interviewed claimants, witnesses, and other related parties to fill in the details and make an accurate determination about the validity of each claim.

• Handle Georgia personal auto claims, remotely from Ohio based pilot program supporting the GA personal auto organization.
• Assisted current team leader with team on boarding of newly hired Claims Adjuster Trainee's, and assurance of team understanding, and competencies surrounding claims handling tasks, requirements and policies while cultivating a supportive team environment.
• Investigate and determine policy coverages, liability, and determine the most effective and efficient sequence of activities to make timely contact with all relevant parties involved, and ensure satisfaction with claim resolution.

• Supported a team of 7 branch staff members, in a retail banking environment, and maintained drive to meet branch and personal assigned sales and customer service goals.
• Review branch processes, staff performance, and KPIs regularly to verify branch operations sufficient.