Jessica Kelly
Plano
Summary
Experienced Claim Specialist with expertise in auto insurance claims. Proven ability to provide real-time assistance to associates, deliver targeted training, and improve claims processing accuracy and compliance. Skilled in resolving complex issues, collaborating across departments, and enhancing employee performance and customer satisfaction.
Overview
4
4
years of professional experience
Work History
Claim Team Lead – Claim Specialist
State Farm – Express Team
03.2024 - Current
- Provide expert support and guidance to associates during live calls, analyze complex scenarios and offer practical solutions, develop and deliver training sessions and materials, collaborate with other adjusters, underwriters, and compliance teams, monitor and track support requests, and facilitate soft coaching skills training.
Claims Associate
State Farm – Express Team
01.2023 - 03.2024
- Provide expert support and guidance to associates during live calls, analyze complex scenarios and offer practical solutions, develop and deliver training sessions and materials, collaborate with other adjusters, underwriters, and compliance teams, monitor and track support requests, and facilitate soft coaching skills training.
Title Clerk
Texas Auto Value
04.2021 - 01.2023
- Provide expert support and guidance to associates during live calls, analyze complex scenarios and offer practical solutions, develop and deliver training sessions and materials, collaborate with other adjusters, underwriters, and compliance teams, monitor and track support requests, and facilitate soft coaching skills training.
Education
GED -
Plano Senior High School
Plano, TX01.2010
Skills
- Claims Handling and Support
- Communication and Interpersonal Skills
- Problem Solving and Decision Making
- Collaboration and Cross-Functional Teamwork
- Detail Oriented
- Motivated Self-Starter
Communication
Provided claim handling assistance and guidance to both new hires and experienced peers, supporting their development and ensuring consistent claims processing standards.
Leadership
Collaborate with claims adjusters, underwriting, and compliance teams to stay updated on policy changes and incorporate them into training and support resources.
Timeline
Claim Team Lead – Claim Specialist
State Farm – Express Team
03.2024 - Current
Claims Associate
State Farm – Express Team
01.2023 - 03.2024
Title Clerk
Texas Auto Value
04.2021 - 01.2023
GED -
Plano Senior High School
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