Austin Caleb Morgan
Covington,Georgia
Summary
EV service technician with Level III experience executing advanced diagnostic and repair work on high-voltage systems and complex vehicle components. Proven ability to improve repair efficiency, coordinate technician workflow, and resolve escalated service cases in high-volume service environments. Experienced in accurate service documentation, shop equipment oversight, and maintaining a strong safety-first culture while supporting team performance and operational consistency.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Level III Technician – Night Shift
Rivian
Atlanta
01.2023 - 11.2024
- Diagnosed and repaired high-voltage EV systems including battery packs, drive units, electrical systems, suspension, and braking components.
- Served as primary escalation point for complex diagnostic issues during night shift operations.
- Coordinated nightly workflow for a 10-technician team, including loading repair orders, prioritizing urgent cases, and reallocating labor as needed.
- Managed parts coordination for critical repairs, ensuring availability and minimizing vehicle downtime.
- Oversaw night shift shop operations in the absence of daytime leadership, maintaining productivity and safety standards.
- Supported the opening and operational setup of a new service facility, assisting with workflow logistics and team coordination.
Service Technician
Tesla
Atlanta
08.2021 - 09.2023
- Diagnosed and repaired high-voltage battery systems, drive units, inverters, and complex electrical faults at S3 diagnostic scope.
- Served as primary escalation technician for complex and repeat repair orders.
- Completed S3 training track and passed required assessments for advancement.
- Trained and onboarded new technicians on high-voltage safety and diagnostic workflows.
- Supported shop workflow coordination and repair prioritization to maintain throughput targets.
- Performed warranty repairs and preventative maintenance while adhering to Tesla high-voltage safety standards.
Diesel Mechanic
Allan Vigil Ford Lincoln
Morrow, GA
01.2019 - 11.2021
- Diagnosed and repaired diesel engines, ensuring optimal performance and reliability.
- Utilized diagnostic tools and equipment to troubleshoot mechanical issues efficiently.
- Led repair projects, coordinating workflow and mentoring junior mechanics on best practices.
- Implemented process improvements that enhanced workshop efficiency and reduced downtime.
- Collaborated with team members to develop maintenance schedules for fleet management.
- Trained new staff on safety protocols and operational procedures for diesel mechanics.
- Maintained accurate service records, ensuring compliance with industry standards and regulations.
- Troubleshot and diagnosed problems with brakes, steering, and transmissions.
- Diagnosed and repaired diesel engines to restore functionality in heavy-duty vehicles.
- Conducted routine maintenance checks on heavy-duty vehicles to prevent breakdowns.
Education
Business Administration
Georgia State University
Atlanta02-2026
Business Administration
Southern Crescent
01-2023
Skills
- High-Voltage EV Diagnostics
- Advanced systems troubleshooting
- Operational support coordination
- Technician Training &Development
- Analytical problem-solving skills
- Escalation Case Handling
- Work Flow Optimization
- Operations management
- Planning and coordination
- Brand management
Accomplishments
- Supported opening of new service center
- Coordinated workflow for 10+ tech team
Certification
- Section 609 Refrigerant Certification
- High-Voltage Safety Certification
- EV-specific OEM training
Timeline
Level III Technician – Night Shift
Rivian
01.2023 - 11.2024
Service Technician
Tesla
08.2021 - 09.2023
Diesel Mechanic
Allan Vigil Ford Lincoln
01.2019 - 11.2021
Business Administration
Southern Crescent
Business Administration
Georgia State University