Austin Canavan
Kingston,PA
Summary
IT Infrastructure Analyst who is committed to optimizing systems performance for reduced operational costs and streamlined workflows. Performs timely software installations and tests alongside routine troubleshooting to facilitate system transitions and minimize downtime. Simplifies complex topics and processes to make technical interactions less intimidating for average users.
Overview
4
4
years of professional experience
Work History
IT Infrastructure Analyst
Group 1001
10.2022 - Current
- Troubleshot incidents reported by end-users to schedule system changes and identify permanent solutions.
- Collaborated with upper management to drive strategy and implement new processes.
- Communicated and explained business requirements to team members to understand and implement functional demands.
- Analyzed existing systems and databases and recommended enhancements to solve business needs.
IT Service Desk Analyst
Penske Truck Rental
05.2021 - 10.2022
- Used ticketing systems to manage and process support actions and requests.
- Collaborated with supervisors to escalate and address customer inquiries or technical issues.
- Resolved diverse range of technical issues across multiple systems and applications for customers and end-users across various time zones.
- Documented support interactions for future reference.
Technical Consultant
Target
06.2019 - 05.2021
- Recommended technology upgrades to improve client security.
- Learned new technologies quickly and thoroughly in order to convey relevant information to the customer.
- In person tech support for customers seeking advice.
Education
Associate in Computer Systems Management - Computer System Administration And Cyber Security
Luzerne County Community College
Nanticoke, PA12.2020
Skills
- Network Interface Management
- Virtual Machines
- Windows OS Proficient
- Mac OS Proficient
- iOS Proficient
- Database Updates
- VPN Experience
- Network Troubleshooting
- Hardware Installation
- Customer Service
Timeline
IT Infrastructure Analyst
Group 1001
10.2022 - Current
IT Service Desk Analyst
Penske Truck Rental
05.2021 - 10.2022
Technical Consultant
Target
06.2019 - 05.2021
Associate in Computer Systems Management - Computer System Administration And Cyber Security
Luzerne County Community College