Summary
Overview
Work History
Education
Skills
Method of transportation
Languages
Timeline
Generic

VIPIN SATTU

Yonkers,NY

Summary

Strategic Infrastructure Specialist possessing 4 years of success in IT department support and infrastructure management. Highly skilled in system performance analysis and improvements. Eager to assist with perpetuating the broader Meta mission.

Overview

5
5
years of professional experience

Work History

IT Infrastructure Analyst

Pon.Bike / Cannondale
  • Collaborated with IT department to develop infrastructure build-out strategy and outline project scope.
  • Defined strategic objectives to identify requirements and outcomes.
  • Analyzed and maintained system and application performance.
  • Measured Asset Manager inventory accuracy using key metrics and collected data.
  • Re-engineered existing computer systems to promote ease-of-use and improve system security.
  • Collaborated with upper management to drive strategy and implement new processes.
  • Enhanced project management skills by defining and presenting system solutions and timelines for business needs or technical problems.
  • Managed time efficiently in order to complete all tasks within deadlines (ie. Use of JIRA).


IT Support Manager

ESSEN MEDICAL
01.2023 - Current
  • Managing and assigning tickets to IT field technicians and escalating tickets to the appropriate teams within the organization
  • Coordinating with vendors for cabling, equipment, and software purchases while maintaining HIPAA compliance
  • Performing weekly onboarding trainings for new employees on the IT hardware and software used at all locations
  • Performing site evaluations for existing and new locations to ensure smooth operation
  • Acquiring inventories for all new sites and ensuring that new locations open on the expected date without delays
  • Ensuring that all location ISP's are up and routing technicians to sites as soon as possible in case of a network outage
  • Providing leadership and guidance to IT field technicians to ensure consistent and high-quality service delivery
  • Managing and supervising IT projects to ensure on-time delivery within budget
  • Administering print servers, configuring switches and firewalls, and maintaining servers
  • Implementing cloud technology, including Azure cloud technology, ABM, and MDM solutions (Addigy and JAMF Pro)
  • Utilizing device monitoring software such as Kaseya and Ninja RMM
  • Providing technical support and consultation to internal and external stakeholders
  • Managing Active Directory and Print server
  • Resolving problems or concerns to the satisfaction of all involved parties
  • Coordinating team projects and ensuring that they are completed in a timely manner

Field Technician Lead

TABUSH GROUP
10.2022 - 01.2023

Field Service Engineer

TABUSH GROUP
08.2022 - 10.2022

IT Field Technician Lead

ESSEN MEDICAL
11.2021 - 07.2022

IT Field Technician

ESSEN MEDICAL
05.2021 - 11.2021

Technical Support Coordinator

QYK BRANDS
02.2020 - 04.2021

Education

Bachelors in computer science -

Touro College
06.2025

Skills

  • CompTIA A
  • ITIL
  • Project Management
  • Network architecture design
  • Service Level Agreements
  • Resource Allocation Optimization

Method of transportation

Car

Languages

Spanish
Professional Working
English
Full Professional
Telugu
Professional Working
Hindi
Limited Working

Timeline

IT Support Manager

ESSEN MEDICAL
01.2023 - Current

Field Technician Lead

TABUSH GROUP
10.2022 - 01.2023

Field Service Engineer

TABUSH GROUP
08.2022 - 10.2022

IT Field Technician Lead

ESSEN MEDICAL
11.2021 - 07.2022

IT Field Technician

ESSEN MEDICAL
05.2021 - 11.2021

Technical Support Coordinator

QYK BRANDS
02.2020 - 04.2021

IT Infrastructure Analyst

Pon.Bike / Cannondale

Bachelors in computer science -

Touro College

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