Summary
Overview
Work History
Education
Skills
Certification
Interests
Timeline
Generic

Austin Card

North Richland Hills

Summary

Versatile and dynamic professional with a proven track record in customer service and problem-solving, honed across roles from Tobacconist at Michaels Tobacco Of Keller to Warehouse Manager and beyond. Excelled in team environments, significantly enhancing customer satisfaction and operational efficiency. Skilled in critical thinking and verbal communication, adept at driving business growth and streamlining processes.

Overview

12
12
years of professional experience
1
1
Certification

Work History

Tobacconist

Michaels Tobacco Of Keller
04.2021 - Current
  • Assisted with day-to-day operations, Open/Closing the store, running the cash register, assisting customers with any questions they may have.
  • Keeping the lounge and bar clean, whether its cleaning ashtrays, cleaning a spill or doing the dishes. Every day the business must be ready to go for the next day.
  • Passionate about learning about tobacco and building a knowledge to help the customer.
  • Always showing respect to the owners by not getting treating their place of business as my own and treating all customers with respect.

Warehouse Manager

One World Mfg, LLC
05.2023 - 11.2023
  • Oversaw upkeep of equipment and physical condition of warehouse, identifying and ordering needed parts.
  • Constantly tracking vessels from China with our freight in it and giving updates to everyone in the company. Once in the US, I was in charge of setting up logistics to get containers delivered, unloaded and then immediately shipped across the country.
  • Had to stay in constant contact with 3-5 shipping companies, organizing pick-ups for outgoing pallets or packages. Always pinching penny's to get the best prices I could since the freight companies have their own niches.
  • I was in charge of hiring temp labor and tracking hours and making sure that they got paid via Accounts Payable
  • Another role i had was measuring, ordering, picking up and installing blinds.
  • Took the incentive to fix any leaks, faulty light bulbs, broken equipment.

Owner

C6 Outdoors, LLc
04.2021 - 01.2022
  • Created the business logo and started the company.
  • Was in charge of managing inventory and making sure taxes were paid each month.
  • Oversaw daily operations, ensuring all tasks were completed accurately and efficiently.
  • Increased customer satisfaction by implementing efficient business processes and providing exceptional service.
  • Ran background checks through the FBI to ensure the sales were legal.

Accounts Payable Assistant

Campbell Electric, LLC
01.2019 - 01.2022
  • I ran the AP email for the company. So any invoices that came in I would make a copy of the file and insert them into job specific folders for the jobs that they belonged to. I would then go into Quickbooks and put the invoices in there.
  • After all invoices were entered I would have to make sure that all paperwork was filed properly. So by the end i would have a physical copy filed and a digital copy in the job file and the invoice entered in QB.
  • Since it. was a small company I would often us my truck to help get trailers moved around from the yard to storage and vice versa.

Sales Associate

Boot Barn
06.2018 - 01.2019
  • Organized racks and shelves to maintain store visual appeal, engage customers, and recommend the appropriate merchandise that the customer was looking for occasionally introducing them to new brand or just giving insite on differences.
  • Became a "Key Holder", kind of like a team lead, and was in charge of closing the store and making sure all money was accounted for and everything was properly closed in the store.
  • Built relationships with customers to encourage repeat business.
  • Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
  • Prepared merchandise for sales floor by pricing or tagging.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.

Counter Salesperson

Crawford Electric
08.2016 - 04.2018
  • At Crawford i started as a Driver. I would gather orders and organize them on pallets, I would then create a manifest with priority given to what orders were urgent and then coordinate the rest based on the most efficient route.
  • From there I took over the title of Warehouse manager where I was in charge of communicating necessities to the Branch Manager so we could get more material from the distribution center.
  • After a couple months of leave for health reasons I came back and was then moved to counter sales while maintaining the warehouse manager position as well.
  • Once I made it to the counter i was focused on all walk in business and some smaller orders for the Outside Salesman. Also gaining knowledge by doing large bids in my spare time to help learn part numbers and more unique inquires.

Sales Associate

Academy Sports + Outdoors
09.2012 - 08.2015
  • I worked here off and on during Christmas break and summers during college. I worked in multiple departments and was always dedicated to helping the customers get what they needed and possibly recommend supplemental information about similar products or a necessary add-on.
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Built relationships with customers to encourage repeat business.
  • I was the bow tech while I was there, making small fixes to bows as well as recommending proper equipment and giving guidance on technique. I also worked the gun counter where I would start the sale of a firearm by explaining the paperwork and necessary documentation needed.

Education

Associate of Science - General Studies

Vernon College
Vernon, TX
05-2014

High School Diploma -

Richland High School
North Richland Hills, TX
05-2011

Skills

  • Friendly, positive attitude
  • Teamwork and being on a team is where I thrive
  • Customer service
  • Problem-solving
  • Attention to detail
  • Problem resolution
  • Flexible and adaptable
  • Verbal communication
  • Dependable and responsible
  • Critical thinking

Certification

TABC certification

Interests

Being outdoors is my true passion followed closely with my passion for investing time in the Youth I love golfing, hunting and fishing, but really love introducing people to the outdoors I have a large family with a lot of kids and I am determined to set them up on the right track in life to not only be great people but also people that will make an impact in the world


I am big in my Faith and I often lean on the Lord in times of need and i have found that this makes me stronger mentally as well as building the strength of my Faith

Timeline

Warehouse Manager

One World Mfg, LLC
05.2023 - 11.2023

Tobacconist

Michaels Tobacco Of Keller
04.2021 - Current

Owner

C6 Outdoors, LLc
04.2021 - 01.2022

Accounts Payable Assistant

Campbell Electric, LLC
01.2019 - 01.2022

Sales Associate

Boot Barn
06.2018 - 01.2019

Counter Salesperson

Crawford Electric
08.2016 - 04.2018

Sales Associate

Academy Sports + Outdoors
09.2012 - 08.2015

Associate of Science - General Studies

Vernon College

High School Diploma -

Richland High School

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