Regina Edwards
Concord,NC
Summary
Customer Service Supervisor with over 20 years of experience, adept at enhancing service procedures to elevate team efficiency and customer satisfaction. Proficient in utilizing active listening, adaptability, and technical knowledge to resolve customer issues and improve service quality. Committed to fostering a positive team environment and driving future innovations in customer service strategies.
Overview
8
8
years of professional experience
Work History
Tobacconist
Casa de Montecristo
Mooresville, NC
08.2022 - Current
- Present customers with the base knowledge of cigars.
- Provide an experience of relaxation and confidence.
- Educates customers on cigar varieties, ensuring a tailored smoking experience.
- Boosts client satisfaction by providing expert guidance on cigar selection.
- Aids customers in discovering cigars that enhance their relaxation and enjoyment.
Order Packer
Chewy
Salisbury, North Carolina
05.2021 - 08.2022
- Efficiently packed orders at Chewy
- Maintained 100% accuracy
- Mastered warehouse management system
- Resolved packing issues swiftly
- Boosted order processing speed by 20%
Driver
Amazon
Concord, NC
11.2020 - 08.2021
- Efficiently managed package loading and unloading at Amazon
- Ensured timely delivery, maintaining customer satisfaction
- Demonstrated strong navigational skills
Customer Service Manager
G2 Secure Staff/Frontier Airlines
Charlotte, NC
01.2018 - 11.2020
- Managed daily operations, ensuring smooth workflow
- Implemented efficient staff scheduling
- Maintained accurate timekeeping records with Kronos and manual methods
- Boosted team efficiency by streamlining staff schedules and audit processes
Education
High School Diploma - Cosmetology
Essex County vocational high school
Newark, New Jersey06.1987
Skills
- Technical Knowledge (Experienced)
- Adaptability
- Active Listening
- Communication
- Tenacity
- Positive Attitude
Additional information
- EXPERIENCE
- CASA DE MONTECRISTO, MOORESVILLE NC - TOBACCONIST
- Present customers with the base knowledge of cigars.
- Provide an experience of relaxation and confidence.
- AMAZON, CONCORD NC - DRIVER
- Loading and unloading packages.
- Delivering packages in a timely manner.
- G2 SECURE STAFF/FRONTIER AIRLINES, CHARLOTTE NC - CUSTOMER SERVICE MANAGER
- Responsible for day-to-day activities of the operation.
- Scheduled staffing, monitoring Kronos and manual timekeeping records.
- Perform monthly audits as well as insure all state licensing and training were current.
Timeline
Tobacconist
Casa de Montecristo
08.2022 - Current
Order Packer
Chewy
05.2021 - 08.2022
Driver
Amazon
11.2020 - 08.2021
Customer Service Manager
G2 Secure Staff/Frontier Airlines
01.2018 - 11.2020
High School Diploma - Cosmetology
Essex County vocational high school