Azanai Manning
Lancaster,TX
Summary
Dynamic professional with a proven track record at Elite Cigar Cafe, excelling in customer service and problem-solving. Adept at upselling strategies and merchandise display, I foster strong customer relationships to drive repeat business. My critical thinking skills ensure effective solutions, while my computer proficiency enhances operational efficiency.
Overview
5
5
years of professional experience
Work History
Tobacconist
Elite Cigar Cafe
08.2024 - 04.2025
- Identified issues, analyzed information and provided solutions to problems.
- Self-motivated, with a strong sense of personal responsibility.
- Addressed customer needs and made product recommendations to increase sales.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Stocked, tagged and displayed merchandise as required.
- Used POS system to enter orders, process payments and issue receipts.
- Processed and verified customer orders, ensuring 100% accuracy.
- Maintained current knowledge of store promotions and highlighted sales to customers.
Caregiver
Morning Star
02.2022 - 06.2024
- Supported clients with mental support and physical activities to accomplish quality of life and sustain needs.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Assisted patients with self-administered medications.
- Monitored client vital signs, administered medications, and tracked behaviors to keep healthcare supervisor well-informed.
- Provided safe mobility support to help patients move around personal and public spaces.
- Maintained clean, safe, and well-organized patient environment.
- Offered companionship and kindness to elderly patients.
- Assisted over 40 loving patients maintaining great relationships
Dispatcher
Amware Fulfillment
12.2021 - 11.2023
- Planned, organized, and managed work of subordinate staff to accomplish consistent work within organizational standards.
- Directed dispatching, routing, and tracking of 30 fleet vehicles.
- Maintained updated and detailed records of calls in physical and electronic database.
- Oversaw route and condition of field units to manage daily schedule and maintain organized shifts.
- Tracked delivery progress to identify possible delays and provide real-time updates to customers.
- Communicated with drivers and personnel to coordinate timely delivery of goods and materials.
Retail Sales Associate
Exclusive
05.2020 - 09.2021
- Helped customers complete purchases, locate items, and join reward programs.
- Greeted customers and helped with product questions, selections, and purchases.
- Answered questions about store policies and addressed customer concerns.
- Greeted customers and provided outstanding customer service.
- Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
- Developed strong rapport with customers and created positive impression of business.
- Used POS system to enter orders, process payments and issue receipts.
Education
High School Diploma -
South Oak Cliff
Dallas, TX05-2011
Skills
- Critical thinking
- Conflict resolution
- Problem-solving
- Computer skills
- Research
- Order fulfillment
- Customer Service
- Front Desk
- Upselling Strategies
- Merchandise Display
Timeline
Tobacconist
Elite Cigar Cafe
08.2024 - 04.2025
Caregiver
Morning Star
02.2022 - 06.2024
Dispatcher
Amware Fulfillment
12.2021 - 11.2023
Retail Sales Associate
Exclusive
05.2020 - 09.2021
High School Diploma -
South Oak Cliff
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