Austin Carver
Pickerington,United States
Summary
Versatile Customer Support Manager highly effective at conflict resolution and persuasive communication. Knowledgeable about quality assurance and training to support and set up teams for success. Hardworking and reliable with excellent attention to detail to manage processes and timelines to accomplish tasks.
Overview
11
11
years of professional experience
Work History
Customer Experience Manager
Macy's
Columbus, OH
06.2026 - Current
- Led customer service initiatives to enhance shopping experiences across all departments.
- Provided coaching and guidance to team members regarding best practices for delivering exceptional customer experiences.
- Analyzed customer feedback to identify trends and inform service improvements.
Assistant Store Manager
KOHLS
02.2025 - 11.2025
- Conducted interviews, recruited, and trained associates, streamlining onboarding for optimal store operations.
- Developed and coached associates, improving team performance and skill sets.
- Executed merchandise directives, ensuring compliance with visual standards and enhancing store presentation.
- Drove company-focused loyalty programs, increasing customer engagement and retention.
- Made informed decisions on payroll and associate productivity to maximize efficiency.
Interim Store Manager
KOHLS
08.2024 - 01.2025
- Managed store operations during store manager's maternity leave, ensuring continuity of service and team performance in Marion, Ohio.
- Achieved District Store of the Month recognition for November 2024.
- Selected as Regional Store nominee due to strong performance metrics and high customer satisfaction ratings.
Assistant Store Manager
KOHLS
10.2021 - 08.2024
- Drove store sales and monitored operational metrics for continuous improvement.
- Delivered exceptional customer experiences, fostering repeat business.
- Drove loyalty programs, resulting in increased customer retention and engagement.
- Executed merchandise directives, enhancing visual presentation and customer experience.
- Developed and coached associates, enhancing skills and performance.
- Scheduled recruitment and onboarding of associates to ensure timely staffing.
- Made informed decisions on payroll and associate productivity to optimize operations.
- Provided feedback through associate reviews, facilitating professional growth and skill development.
Area Supervisor
KOHLS
02.2018 - 10.2021
- Oversaw omni-channel fulfillment operations to enhance customer experience and satisfaction
- Delivered exceptional customer service to foster customer loyalty and satisfaction
- Met and exceeded company loyalty directives to enhance customer retention
- Collaborated with store executive team to align strategies and drive operational success
Key Holder - Sales Leader
Dick's Sporting Goods
08.2015 - 10.2017
- Achieved sales targets through proactive engagement and product knowledge.
- Collaborated with team members to streamline sales processes, resulting in improved sales performance.
- Executed customer service initiatives that increased customer satisfaction and retention.
- Held the position of key holder, maintained security and operational efficiency during shifts.
Education
Bachelor of Science - Business Administration
Ohio University
Ohio08-2019
Associate of Applied Science - Business Management Technology
Ohio University
Ohio12-2017
Timeline
Customer Experience Manager
Macy's
06.2026 - Current
Assistant Store Manager
KOHLS
02.2025 - 11.2025
Interim Store Manager
KOHLS
08.2024 - 01.2025
Assistant Store Manager
KOHLS
10.2021 - 08.2024
Area Supervisor
KOHLS
02.2018 - 10.2021
Key Holder - Sales Leader
Dick's Sporting Goods
08.2015 - 10.2017
Bachelor of Science - Business Administration
Ohio University
Associate of Applied Science - Business Management Technology
Ohio University