Summary
Overview
Work History
Education
Skills
Timeline
Generic

Austin Case

San Marcos,United States

Summary

I am a motivated Texas State University student nearing graduation with aspirations to explore a career with a focus on customer service, sales and management. I aim to utilize and grow the customer service skills and knowledge I gained in my previous jobs. I am hardworking, coachable and ready to bring the energy that you are looking for.

Overview

8
8
years of professional experience

Work History

Tour Manager

Shaker Hymns Band
02.2024 - Current
  • Coordinated accommodations for crew and tour transportation between destinations.
  • Advanced with venue manager/owners to gather all information about the show, such as load-in times, set times, hospitality, etc.
  • Contacted the production manger about our production information and what goes into the making of our show.
  • Led the team in stage set up, break down and the loading in and out all of our equipment from our tour trailer.

Server

The Gristmill
09.2023 - 02.2024
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Resolved customer complaints promptly and professionally to maintain positive reputation.
  • Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
  • Increased sales significantly by upselling higher-end products to customers.

Service Drive Porter

Classic Southeast Texas
06.2016 - 07.2020
  • Greeted guests with warmth and professionalism for friendly, helpful service.
  • Resolved guest inquiries punctually and politely for professional customer service.
  • Identified repair needs and major maintenance concerns, and escalated issues to management.
  • Communicated with coworkers and managers about completed duties.

Education

Bachelor of Arts in Mass Communication -

Texas State University
09.2024

Minor in Business Administration - undefined

Texas State University
09.2024

Skills

  • Logistics Management
  • Client Relations
  • Documentation Management
  • Interpersonal Communication
  • Payment Collection
  • Organizational Skills
  • Reliability
  • Adaptability and Flexibility

Timeline

Tour Manager

Shaker Hymns Band
02.2024 - Current

Server

The Gristmill
09.2023 - 02.2024

Service Drive Porter

Classic Southeast Texas
06.2016 - 07.2020

Bachelor of Arts in Mass Communication -

Texas State University

Minor in Business Administration - undefined

Texas State University
Austin Case