Austin Case
San Marcos,United States
Summary
I am a motivated Texas State University student nearing graduation with aspirations to explore a career with a focus on customer service, sales and management. I aim to utilize and grow the customer service skills and knowledge I gained in my previous jobs. I am hardworking, coachable and ready to bring the energy that you are looking for.
Overview
8
8
years of professional experience
Work History
Tour Manager
Shaker Hymns Band
2024.02 - Current
- Coordinated accommodations for crew and tour transportation between destinations.
- Advanced with venue manager/owners to gather all information about the show, such as load-in times, set times, hospitality, etc.
- Contacted the production manger about our production information and what goes into the making of our show.
- Led the team in stage set up, break down and the loading in and out all of our equipment from our tour trailer.
Server
The Gristmill
2023.09 - 2024.02
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
- Increased sales significantly by upselling higher-end products to customers.
Service Drive Porter
Classic Southeast Texas
2016.06 - 2020.07
- Greeted guests with warmth and professionalism for friendly, helpful service.
- Resolved guest inquiries punctually and politely for professional customer service.
- Identified repair needs and major maintenance concerns, and escalated issues to management.
- Communicated with coworkers and managers about completed duties.
Education
Bachelor of Arts in Mass Communication -
Texas State University
09.2024
Minor in Business Administration - undefined
Texas State University
09.2024
Skills
- Logistics Management
- Client Relations
- Documentation Management
- Interpersonal Communication
- Payment Collection
- Organizational Skills
- Reliability
- Adaptability and Flexibility
Timeline
Tour Manager
Shaker Hymns Band
2024.02 - Current
Server
The Gristmill
2023.09 - 2024.02
Service Drive Porter
Classic Southeast Texas
2016.06 - 2020.07
Bachelor of Arts in Mass Communication -
Texas State University
Minor in Business Administration - undefined
Texas State University
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