Austin Cohen
Guest Relations Supervisor
Agawam,MA
Summary
Determined Guest Relations Supervisor equipped to handle range of daily operations needs and situations at multiple locations. Ready for any challenge facing business or customers. Adapts quickly to changing needs and expertly resolves conflicts.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Guest Relations Supervisor
Six Flags New England
Agawam, MA
09.2022 - Current
- Be responsible for the Leads and Team Members of the Guest Relations Department.
- Set goals for Team Building, training, discipline, and creating a safe and clean workspace.
- Create schedules and document all training and discipline.
- Continuously use Microsoft Office 365 and Salesforce for multiple duties.
- Be able to assist in all other areas of the Front Gate Department without hesitation.
- Improve guest service by providing staff guidance, feedback and individual coaching.
- Record guest issues in response tracking system to monitor resolution.
- Develop specific goals and plans to prioritize, organize and accomplish work.
Barista
Shelburne Falls Coffee Roasters
East Longmeadow, MA
02.2022 - 04.2023
- Greeted and communicated with customers to take beverage orders and offer recommendations based on taste preferences.
- Managed morning rush of customers daily with efficient, levelheaded customer service.
- Memorized recipes for specialty coffee beverages and seasonal offerings.
- Followed health, safety and sanitation guidelines to pass state inspections.
- Created complex, hand-crafted beverages based upon customer preferences.
Front Gate/Guest Relations Lead
Six Flags New England
Agawam, MA
05.2021 - 09.2022
- Was responsible for the Team Members of one area.
- Provided satisfactory guest Service.
- Assisted Team Members where needed.
- Documented paperwork.
- Used Microsoft 365 and Salesforce consistently for multiple duties.
Front Gate Team Member
Six Flags New England
Agawam, MA
03.2019 - 05.2021
- Applied coupons, processed discounts and explained sales policies to customers.
- Accepted and applied payments to process ticket transactions, made change and offered receipts.
- Balanced and reconciled cash drawer at end of shift.
- Greeted and assisted customers to foster positive experiences.
- Operated register, handled cash and processed credit card transactions.
- Listened to customer needs to identify and recommend best products and services.
- Worked in multiple areas including Parking Tolls, Ticket Sales, Member Services, and the Front Gate.
Education
High School Diploma -
Agawam High School
Agawam, MA06.2021
Some College (No Degree) - Neuroscience; Physics
Western New England University
Springfield, MAAssociates - Business Administration And Managment
Springfield Technical Community College
Springfield, MASkills
- Advanced skills in Microsoft 365
- Staff Training/Discipline
- Customer/Guest Service
- Inventory Management
- Sales
- Teamwork, Leadership, and Team Member development
- Computer Skills
- Policy Enforcement
- Guest Account Management
- Processes and Procedures
- Complex Problem-Solving
- Conversation Spanish Skills (5 years)
Languages
Spanish
Limited
Additional Information
- I am transgender female to male, most of my documents still have my legal name (allison cohen) on them.
Certification
- IT Support Fundamentals Certification December 2022- NV4C6YFX8DWR
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
Don't be afraid to give up the good to go for the great.
John D. Rockefeller
Timeline
Guest Relations Supervisor
Six Flags New England
09.2022 - Current
Barista
Shelburne Falls Coffee Roasters
02.2022 - 04.2023
Front Gate/Guest Relations Lead
Six Flags New England
05.2021 - 09.2022
Front Gate Team Member
Six Flags New England
03.2019 - 05.2021
High School Diploma -
Agawam High School
Some College (No Degree) - Neuroscience; Physics
Western New England University
Associates - Business Administration And Managment
Springfield Technical Community College