Asia Phillip
Nashville,TN
Summary
Dedicated and skilled Operations Specialist with diverse years of experience, proven ability to thrive in interactive environments. Highly motivated and adaptable at providing efficient and professional leadership Demonstrating success in adapting to changing demands, efficiently learning new information, and effectively solving daily challenges. Experienced in training and managing teams to ensure excellent shift coverage and meeting business needs. A highly Self-driven optimist and quick problem solver.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Guest Relations Supervisor
Cambria Hotel
Nashville, TN
04.2021 - Current
- Performed administrative management tasks such as processing and fulfilling orders, answering phone calls and emails while in training for FDM
- Reviewed 10/10 guest review score ratings over 20+ for being a team player and building great relationships, with the regulars and new guest
- Reviewed Resumes and BEO for Corporate, Military, Entertainment, Religious with the team to better understand the groups needs
- Collaborated with management to create a budget spreadsheet for vendor ordering and composed training exercise for associates
- Participated in leaderships meetings with management to discuss strategies for increasing guest scores and employee incentives
Guest Relations Manager
Cambria Hotel
Nashville, United States
12.2023 - Current
- Vendor Management and inputting invoices in the system ensuring that everything is coded accurately and Collecting EOM statements to be submitted to accounting and reviewing F&O to ensure all statements have been paid.
- Experienced leader, that oversee the front desk with strong dynamic and structure creating a strong reliable team
- Inventory Management managed supply budget by reviewing budget forecast reducing operational cost
- Achieved and projected revenue and guest relations scores, generating multiple sell outs through out the year
- Composed daily reports on occupancy levels, rate of rooms sold and revenue total as well as tracking inventory of supplies needed for the department
Carrier Delivery Driver
Amazon
Nashville, TN
01.2020 - Current
- Resolved customer complaints promptly and efficiently while delivering
- Checked loads to ensure that cargo was secure and distributed evenly while verifying contents of inventory loads against shipping papers.
- Complied with procedures and securities standards
- Reviewed deliveries, drop-off times and special conditions in our system. And remained flexible in work scheduling to meet job demand needs.
Sales Associate
Kroger
Nashville, TN
12.2018 - 02.2021
- Provided, guidance, and direction to team members as a lead sales team to consistently greet customer service, generating maximum sales potential
- Merchandizing displays to entice customers into store to increase sales including cross-training on different positions to best support team during peak periods.
- Utilized strong problem solving abilities when resolving conflicts between employees or customers during busy peak hours
- Maintained detailed records of all customer transactions in the company's database system utilizing strong problem solving abilities when resolving conflicts between employees or customers.
Lead Food Service Worker
SUBWAY®Restaurants
Clarksville, TN
12.2017 - 12.2018
- Prepared food items such as sandwiches, salads, soups, and drinks according to customer orders or company recipes.
- Operated cash registers to process payments from customers.
- Ensured all menu items were prepared in accordance with health and safety standards.
- Replenished supplies to meet company demands
- Ensured proper freshness for customers
- Assisted in the training of new staff members on proper sandwich-making techniques.
- Followed established procedures for handling money transactions accurately.
- Used POS system and cash register to receive payments by cash, check, credit card and voucher.
Education
Business Administration And Management
Volunteer State Community College
Gallatin, TNHigh School Diploma -
Montgomery Central High School
Cunningham, TNSkills
Microsoft Excel, Adobe Cloud,Google, Microsoft Sharepoint, Smartsheet
Adaptability,Team Oriented,Budget Analysis,
POS System Operation, Training and Mentoring, Inventory management
Accomplishments
- Employment Recognition Award- Received Employee of the year award two-times for strong leadership and structure
- Employment Make It happen Certificate- Service Pillars of sell-out dates and going above and beyond
- Promoted within a year of being a agent to Supervisor for executing our goals as a team member
- Worked alongside Human resource to set up quarterly rallies
- Promoted to Front Desk Manager after surpassing my role as a Supervisor
Certification
- Train the Trainer certificate(Pyramid Global Certificate)
- Mosaic STO
- Venza/PCI Security training
- ABC Permit
- CPR Certified
Languages
English
Professional
References
References available upon request.
Timeline
Guest Relations Manager
Cambria Hotel
12.2023 - Current
Guest Relations Supervisor
Cambria Hotel
04.2021 - Current
Carrier Delivery Driver
Amazon
01.2020 - Current
Sales Associate
Kroger
12.2018 - 02.2021
Lead Food Service Worker
SUBWAY®Restaurants
12.2017 - 12.2018
Business Administration And Management
Volunteer State Community College
High School Diploma -
Montgomery Central High School
- Train the Trainer certificate(Pyramid Global Certificate)
- Mosaic STO
- Venza/PCI Security training
- ABC Permit
- CPR Certified
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