Brianna Pride
Nashville,TN
Summary
Accomplished Executive Assistant and Front Desk Supervisor with a proven track record at Zeta Global, excelling in customer service and office management. Expert in handling high-volume inquiries and coordinating events, significantly enhancing guest satisfaction and operational efficiency. Skilled in database and mail management, demonstrating exceptional organizational abilities and a commitment to confidentiality.
Overview
4
4
years of professional experience
Work History
Front Desk Supervisor
Cambria Hotel
10.2020 - 06.2023
- Took reservations over phone, in person, and via computer for guests and provided confirmation information.
- Oversaw fast-paced front desk operations and guests' needs at busy facility.
- Answered customer telephone calls promptly and appropriately handled needs.
- Welcomed each new arrival pleasantly and confirmed reservations and identification.
- Collected room deposits, fees, and payments.
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
Executive Assistant
Zeta Global
06.2023 - Current
- Answered high volume of phone calls and email inquiries.
- Processed travel expenses and reimbursements for executive team and senior management group.
- Organized and coordinated conferences and monthly meetings.
- Screened calls and emails and initiated actions to respond or direct messages for managers.
- Supported business and hospitality needs of corporate partners and staff during meetings and company events.
- Handled confidential and sensitive information with discretion and tact.
- Screened calls and emails and responded accordingly to support executive correspondence.
Education
High School Diploma -
Compass Midtown High
Memphis, TN05.2021
Skills
- Database Management
- Mail Management
- Office Management
- Business Administration
- Customer Service
- Scheduling
Timeline
Executive Assistant
Zeta Global
06.2023 - Current
Front Desk Supervisor
Cambria Hotel
10.2020 - 06.2023
High School Diploma -
Compass Midtown High
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