Austin Cook
Miami,FL
Summary
Remote-ready Account Manager and Client-Facing Project Lead with 4+ years of experience managing B2B accounts, logistics coordination, and technical service delivery. Proven ability to maintain strong client relationships, manage timelines, and communicate clearly across stakeholders. Experienced in CRM systems, remote coordination, and performance-driven environments. Seeking a remote Account Manager / Client Success role.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Technical Lead
D&L Cabling
04.2025 - Current
- Primary client-facing liaison managing service requests, timelines, and delivery for hospital infrastructure projects
- Oversaw 5 large-scale installation projects from planning through completion
- Managed tickets, scheduling, and team coordination while ensuring communication consistency
- Delivered progress updates and issue resolution to enterprise-level clients (HCA Healthcare)
Apprentice Electrician
Electrik Pros
03.2023 - 04.2025
- Supported commercial & residential projects while coordinating materials, timelines, and site communication
- Read blueprints and collaborated with project leads to meet deadlines and standards
- Improved organizational, documentation, and workflow efficiencies
Account Manager
Total Quality Logistics (TQL)
01.2021 - 04.2023
- Managed a portfolio of logistics clients for FTL & LTL freight solutions
- Acted as sole point of contact for service coordination, issue resolution, and RFIs
- Built and maintained long-term client relationships through trust and responsiveness
Business Development Representative
EIMS
02.2019 - 06.2021
- Generated and qualified B2B leads across manufacturing and marketing sectors
- Supported account teams with CRM updates, scheduling, and customer research
- Helped convert prospects into long-term accounts
Education
High School Diploma - Business Administration
Sheridan Technical Center
Skills
- Account Management (B2B)
- Client Success & Retention
- Remote Communication
- Project & Ticket Management
- CRM Software (Salesforce, Zoho, Microsoft Dynamics)
- Logistics (FTL / LTL)
- Process Improvement
- Reporting & Documentation
- Cross-Functional Collaboration
Certification
- Electrician Apprentice License
- Engineer in Training
- OSHA Knowledge
Languages
English (Fluent)
Spanish (Bilingual)
Timeline
Technical Lead
D&L Cabling
04.2025 - Current
Apprentice Electrician
Electrik Pros
03.2023 - 04.2025
Account Manager
Total Quality Logistics (TQL)
01.2021 - 04.2023
Business Development Representative
EIMS
02.2019 - 06.2021
High School Diploma - Business Administration
Sheridan Technical Center