Austin Cotton
Oregon,MO
Summary
Proven track record in enhancing customer satisfaction and streamlining inventory management at O'Reilly Auto Parts. Adept at leveraging strong communication skills and sales strategy development to exceed performance targets. Demonstrated ability to improve efficiency and foster team collaboration, achieving significant results in both sales and customer service domains. Motivated individual with experience in customer service and sales. Skilled in building customer relationships and understanding customer needs. Strong communication and interpersonal skills for providing superior customer service.
Overview
4
4
years of professional experience
Work History
Automotive Parts Salesperson
O'Reilly Auto Parts
02.2024 - Current
- Conducted regular audits of inventory levels to identify slow-moving items, optimizing storage space usage and reducing carrying costs.
- Enhanced store inventory management by maintaining accurate records of products, ensuring timely reordering and minimizing stockouts.
- Assisted in staff training efforts to cultivate a team of well-informed sales associates, capable of answering customer inquiries with confidence and accuracy.
- Collaborated with service department technicians to ensure accurate identification and procurement of necessary parts for repair jobs, reducing delays and enhancing customer satisfaction.
- Increased customer satisfaction by providing knowledgeable assistance and personalized recommendations on automotive parts.
Assembler
Altec Industries
11.2021 - 12.2022
- Assembled components with minimal supervision, exceeding expected project milestones.
- Collaborated effectively with team members to meet production targets consistently.
- Demonstrated flexibility in adapting to various types of assemblies, allowing for seamless transition between different projects as needed.
- Completed durable assemblies and subassemblies with hand and power tools.
- Increased production efficiency by assembling components quickly and accurately.
Parts Counter Sales Person
Oreily's Auto Parts
09.2020 - 10.2021
- Supported warehouse staff in organizing shipments of incoming stock, maintaining a clean work environment for efficient operations.
- Streamlined order processing for quicker turnaround times and improved customer experience.
- Processed transactions accurately, ensuring proper payment methods were used and receipts were issued accordingly.
- Built strong relationships with customers, leading to increased repeat business and positive word-of-mouth referrals.
Education
High School Diploma -
South Holt High School
Oregon, MO05.2019
Skills
- Strong Communication Skills
- Customer service expertise
- Goal-oriented mindset
- Sales strategy development
- Ordering parts
- Customer Service
Timeline
Automotive Parts Salesperson
O'Reilly Auto Parts
02.2024 - Current
Assembler
Altec Industries
11.2021 - 12.2022
Parts Counter Sales Person
Oreily's Auto Parts
09.2020 - 10.2021
High School Diploma -
South Holt High School
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