Austin Craft
Greensboro,NC
Summary
Detail-oriented, organized and meticulous employee. Works at fast pace to meet tight deadlines. Enthusiastic team player ready to contribute to company success.
Overview
6
6
years of professional experience
Work History
IT Technical Support Specialist
Greensboro Auto Auction Inc.
06.2023 - Current
- Enhanced system performance by identifying and resolving technical issues promptly.
- Streamlined IT processes for increased efficiency and reduced downtime.
- Reduced support tickets through proactive maintenance of hardware, software, and systems.
- Trained end-users on best practices for system usage, increasing their productivity and confidence in utilizing technology tools.
IT Administrator
US Navy
05.2018 - 05.2023
- Reduced company downtime by proactively managing server backups and disaster recovery planning.
- Streamlined IT support processes with effective ticketing systems and prioritization methods for rapid issue resolution.
- Improved overall network efficiency by implementing system upgrades, optimizing server settings, and troubleshooting issues.
- Promoted a collaborative work environment by facilitating knowledge sharing sessions among the IT team members for continuous improvement initiatives.
Education
No Degree - Information Technology
Colorado Technical University
Colorado Springs, COHigh School Diploma -
Cox Mill High School
Concord, NC06.2017
Skills
- Server Maintenance
- Asset Management
- Network Administration
- Patch Management
- Hardware Installation
- Software Deployment
- Virtualization Technologies
- End-User Training
- Active Directory Management
Accomplishments
2 Navy/Marine Corps Achievement Medals for work done relating to Windows Server Administration
Affiliations
- Actively pursuing a Bachelor's Degree in Computer Science
Timeline
IT Technical Support Specialist
Greensboro Auto Auction Inc.
06.2023 - Current
IT Administrator
US Navy
05.2018 - 05.2023
No Degree - Information Technology
Colorado Technical University
High School Diploma -
Cox Mill High School
Similar Profiles
Teresa A. BaileyTeresa A. Bailey
Senior Director of Human Resources at Greensboro Auto Auction Inc.Senior Director of Human Resources at Greensboro Auto Auction Inc.
Kalen CruzKalen Cruz
Assistant Fleet Manager at Greensboro Auto AuctionAssistant Fleet Manager at Greensboro Auto Auction
Stephanie PopeStephanie Pope
Marketing Associate at Greensboro Auto Auction Inc.Marketing Associate at Greensboro Auto Auction Inc.