Austin Crews
Spokane Valley,WA
Summary
With a strong foundation in shop operations and customer service, I have developed the skills to meet customer needs and maintain a clean and organized shop environment. At Domino's, point of sales systems were successfully utilized and customer satisfaction was prioritized. Training for an assistant manager role included honing time management abilities, handling inventory management, and resolving staff and customer issues. At AutoNation, I demonstrated effective management of competing priorities and achieved challenging performance targets. Thriving under pressure and excel in physically-demanding work, always prioritizing safety. As a team player with a strong attendance record, I am dedicated to delivering exceptional results.
Overview
4
4
years of professional experience
Work History
Sales Porter
AutoNation
12.2023 - 03.2025
- Washed, waxed, and buffed vehicle bodies for professional shine.
- Washed cars and trucks daily for auto dealership.
- Checked quality of work by thoroughly inspecting interior and exterior for additional cleaning requirements.
- Inspected vehicles and equipment for visible damage.
- Maintained car detailing equipment and supplies in optimal condition for daily demands.
- Provided exceptional customer service and addressed customer inquiries.
- Applied protective agents, including sealants, to protect surfaces.
- Maintained clean, tidy and safe work environment.
- Maintained records of cleaning activities.
- Mixed cleaning solutions, abrasive compositions and other compounds to clean interior and exterior of vehicle.
- Painted engine components and related parts by using spray gun or aerosol can and masking material.
Delivery Driver
Doordash
03.2023 - 12.2023
- Kept track of customers' orders and made sure they were taken care of and delivered safely
- Kept in contact with customer in order to let them know of any changes or new conditions related to their order
- Managed my own time and kept track of vehicle service, to make sure that shift would be as safe as possible
- Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
- Maintained upbeat, positive attitude in busy, customer-focused environment.
- Worked scheduled hours as required and took on available shifts during holidays and busy periods.
- Managed customer inquiries and complaints in polite and professional manner.
- Fostered positive working relationships with regular customers.
- Communicated with dispatchers to stay informed of changes to routes and delivery schedules.
- Identified mechanical issues, completed basic repairs and reported serious concerns to management.
Customer Service Representative
Domino's
04.2021 - 07.2023
- Handled money and operated a register
- Coordinated tasks for other employees
- Handled certain daily finances for employees and the store
- Kept inventory of store products
- Dealt with unsatisfied customers and employees; figured out solutions to problems presented by the store/staff/customer
Education
High school diploma -
Spokane Valley Tech
Spokane Valley, WA06.2023
Skills
- Data entry and computer operations
- Upselling
- Cleaning experience
- Communication skills
- Cash handling
- Manufacturing
- Automotive repair and maintenance
- Shift management
- Point of Sales
- Customer service
- Pricing
- Work order fulfillment
- Vehicle transport
- Multitasking and goal oriented
- Relationship and team building
- Safety inspections
Accomplishments
- Customer service representative of the quarter, 11/01/22, Sandra Mckee (General Manager at Domino's), Cory Anderson (Supervisor/part owner), Awarded for having the highest value of sales per customer, while maintaining high customer satisfaction value.
- Customer service representative of the quarter, 04/01/22, Sandra Mckee (General Manager at Domino's), Cory Anderson (Supervisor/part owner), Awarded for having the highest value of sales per customer, while maintaining high customer satisfaction value.
- Customer service representative of the quarter, 11/01/21, Sandra Mckee (General Manager at Domino's), Cory Anderson (Supervisor/part owner), Awarded for having the highest value of sales per customer, while maintaining high customer satisfaction value.
Hobbies and Interests
- Music: I enjoy listening to and attending musical events, as well as playing musical instruments and performing in a band for events/concerts.
- Cars: I enjoy learning about and working on various cars, whether it be for maintenance or visual/performance modifications.
Timeline
Sales Porter
AutoNation
12.2023 - 03.2025
Delivery Driver
Doordash
03.2023 - 12.2023
Customer Service Representative
Domino's
04.2021 - 07.2023
High school diploma -
Spokane Valley Tech
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