Overview
Work History
Education
Skills
Timeline
Generic

Austin Crippes

Deer Valley,AZ

Overview

7
7
years of professional experience

Work History

Anthem Senior Account Manager

CVS Health
11.2022 - Current
  • Oversight of three million members for CarelonRx Medicare and their downstream clients
  • Facilitate the notification and resolution of DSN, SWAT and Non-Reportable issues
  • Mentor seven Account Managers assisting with complex inquiry and issue case resolution
  • Support global (Medicare, Medicaid, and Commercial) issue client notification and remediation
  • Create process improvements for the Senior Account Management team related to global issues.

Health Plan Senior Account Manager

CVS Health
06.2021 - 11.2022
  • Oversight of five million members for Envolve Medicare (Legacy WellCare/Centene/Healthnet)
  • Managed thr Envolve Medicare operations log, inbox, and facilitated weekly client/internal calls
  • Mentor, trainer, and subject matter expert for members of the Account Team
  • Managed client/internal complex issues, requests, and projects
  • Awarded '2021 Account Manager of the Year' at CVS Health's National Sales Meeting

Account Manager

CVS Health
02.2017 - 05.2021
  • Oversight of four million members between Wellcare/CareSource Medicaid, Commercial, and Medicare
  • Facilitate communication and resolution of DSN and SWAT global issues for all Envolve LOBs.
  • Managed the CareSource and Envolve operations logs, inbox, and facilitated weekly client/internal calls
  • Account team point of contact for escalated issues, requests, and projects
  • Assisted as a peer mentor in the majority of new hire classes from 2019 onwards

Education

Bachelor of Science - Aeronautical Management Technology – Air Transportation Management

Arizona State University
Tempe
2012

Skills

  • Developed Envolve DSN/SWAT global issue notification and tracking process
  • Created Envolve inbox consolidation and management guidelines
  • Assisted with 5 successful welcome season implementations
  • AM point of contact for Envolve (Legacy WellCare, Centene, Healthnet, and Fidelis) consolidation
  • 2021 Welcome Season implementation point of contact and leader
  • Consolidated Envolve reporting and developed source of truth document for 1-1 activities
  • Managed CareSource's termination process and post termination activities from CVSH

Timeline

Anthem Senior Account Manager

CVS Health
11.2022 - Current

Health Plan Senior Account Manager

CVS Health
06.2021 - 11.2022

Account Manager

CVS Health
02.2017 - 05.2021

Bachelor of Science - Aeronautical Management Technology – Air Transportation Management

Arizona State University

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Austin Crippes