Austin Crippes
Deer Valley,AZ
Overview
7
7
years of professional experience
Work History
Anthem Senior Account Manager
CVS Health
11.2022 - Current
- Oversight of three million members for CarelonRx Medicare and their downstream clients
- Facilitate the notification and resolution of DSN, SWAT and Non-Reportable issues
- Mentor seven Account Managers assisting with complex inquiry and issue case resolution
- Support global (Medicare, Medicaid, and Commercial) issue client notification and remediation
- Create process improvements for the Senior Account Management team related to global issues.
Health Plan Senior Account Manager
CVS Health
06.2021 - 11.2022
- Oversight of five million members for Envolve Medicare (Legacy WellCare/Centene/Healthnet)
- Managed thr Envolve Medicare operations log, inbox, and facilitated weekly client/internal calls
- Mentor, trainer, and subject matter expert for members of the Account Team
- Managed client/internal complex issues, requests, and projects
- Awarded '2021 Account Manager of the Year' at CVS Health's National Sales Meeting
Account Manager
CVS Health
02.2017 - 05.2021
- Oversight of four million members between Wellcare/CareSource Medicaid, Commercial, and Medicare
- Facilitate communication and resolution of DSN and SWAT global issues for all Envolve LOBs.
- Managed the CareSource and Envolve operations logs, inbox, and facilitated weekly client/internal calls
- Account team point of contact for escalated issues, requests, and projects
- Assisted as a peer mentor in the majority of new hire classes from 2019 onwards
Education
Bachelor of Science - Aeronautical Management Technology – Air Transportation Management
Arizona State University
Tempe2012
Skills
- Developed Envolve DSN/SWAT global issue notification and tracking process
- Created Envolve inbox consolidation and management guidelines
- Assisted with 5 successful welcome season implementations
- AM point of contact for Envolve (Legacy WellCare, Centene, Healthnet, and Fidelis) consolidation
- 2021 Welcome Season implementation point of contact and leader
- Consolidated Envolve reporting and developed source of truth document for 1-1 activities
- Managed CareSource's termination process and post termination activities from CVSH
Timeline
Anthem Senior Account Manager
CVS Health
11.2022 - Current
Health Plan Senior Account Manager
CVS Health
06.2021 - 11.2022
Account Manager
CVS Health
02.2017 - 05.2021
Bachelor of Science - Aeronautical Management Technology – Air Transportation Management
Arizona State University