Austin Crow
Battle Creek,MI
Summary
. Accomplished Assistant Store Manager skilled at building atmosphere of collaboration and performance excellence to provide every customer with exceptional experiences and promote brand loyalty. Effectively oversee and align processes with dynamic conditions while increasing efficiency and maximizing profits. Motivational leader skilled at building relationships with customers, employees and senior management.
Overview
9
9
years of professional experience
Work History
Store Manager
Tria Company
10.2024 - 11.2024
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Ended up leaving this role due to employer refusing to remodel walk in that had black mold growing through floor.
Team Support Specialist
DENSO Manufacturing Michigan
04.2024 - 10.2024
- Participated in cross-functional team-building activities.
- Enhanced team efficiency by streamlining communication and implementing effective collaboration tools.
- Supported the development of company policies and procedures, ensuring all team members understood expectations and requirements.
- Maintained up-to-date knowledge on industry trends, sharing relevant insights with colleagues to help inform decision-making processes.
- Improved overall team satisfaction by fostering a positive work environment through open communication channels and employee recognition programs.
- Assisted in project coordination, ensuring timely completion of tasks and successful project execution.
Assistant General Manager
Border Foods Inc.
11.2017 - 03.2024
- Supervised and led a team of 20 employees, providing guidance, training, and performance evaluations to ensure high productivity and team cohesion.
- Collaborated with the General Manager on marketing initiatives to increase brand awareness and drive sales growth.
- Handled cash accurately and prepared deposits.
- Motivated, trained, and disciplined employees to maximize performance.
- Increased customer satisfaction by addressing and resolving concerns in a timely manner.
- Resolved problems promptly to elevate customer approval.
- Oversaw inventory management processes to maintain proper stock levels and minimize spoilage or waste.
- Managed financial aspects of the business, including budgeting, forecasting, and cost control for optimal profitability.
- Mentored staff members, fostering a supportive work environment that enhanced employee performance and retention.
- Ensured compliance with all health department regulations by implementing strict sanitation guidelines throughout the establishment.
- Analyzed customer feedback data to identify areas of improvement and develop solutions.
- Managed team schedule with eye for coverage needs and individual strengths.
- Assisted in the recruitment, hiring, and onboarding process for new employees to build a skilled workforce committed to excellence in service delivery.
- Optimized scheduling practices to ensure appropriate coverage during peak hours while minimizing labor costs.
- Trained and guided team members to maintain high productivity and performance metrics.
Material Handler
Wsi Staffing
11.2016 - 10.2017
- Transported inventory items to appropriate locations.
- Packed items into appropriate containers for shipment.
- Maintained a safe work environment by following proper safety protocols and conducting regular inspections.
- Kept storage areas organized, clean, and secure to fully protect company assets.
- Collaborated with team members to ensure timely completion of tasks and high-quality work standards.
- Read production orders, work orders, shipping orders and requisitions to determine items to be moved, gathered, or distributed.
- Prevented product damage by carefully loading and unloading materials using appropriate equipment.
Assembly Worker
Anchor Staffing
06.2016 - 08.2016
- Followed detailed assembly instructions, processes, and procedures.
- Completed assigned tasks quickly to decrease production time.
- Exhibited strong multitasking abilities, successfully managing multiple assembly tasks simultaneously while maintaining focus on quality and productivity.
- Assembled components with minimal supervision, exceeding expected project milestones.
- Increased overall productivity with attention to detail, ensuring precise alignment of components during assembly process.
Crew member
Chicago Diversified Foods(Taco Bell)
06.2015 - 05.2016
- Worked front counter, drive-thru and other areas.
- Took orders, prepared meals, and collected payments.
- Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
- Worked well with teammates and accepted coaching from management team.
- Collaborated with team members to complete orders.
- Improved customer satisfaction by providing friendly and efficient service at the register.
- Cleaned and maintained all areas of restaurant to promote clean image.
Education
High School Diploma -
Battle Creek Central
Battle Creek, MI06.2016
Skills
- Problem-Solving
- Team Building and Leadership
- Time Management
- Attention to Detail
- Staff Supervision
- Store operations
- Stock management
- Employee Scheduling
- Hiring and Training
- Work Planning and Prioritization
- Mentoring and Coaching
- Goals and performance
- Employee Coaching
Activities
- Meditation
- Reading
- The Great Outdoors
- Pets
- Going to the gym
Exercise, Fishing, Meditation.
Incorporate regular exercise and meditation into my routine to maintain physical fitness and mental clarity, enhancing overall job performance and stress management.
Timeline
Store Manager
Tria Company
10.2024 - 11.2024
Team Support Specialist
DENSO Manufacturing Michigan
04.2024 - 10.2024
Assistant General Manager
Border Foods Inc.
11.2017 - 03.2024
Material Handler
Wsi Staffing
11.2016 - 10.2017
Assembly Worker
Anchor Staffing
06.2016 - 08.2016
Crew member
Chicago Diversified Foods(Taco Bell)
06.2015 - 05.2016
High School Diploma -
Battle Creek Central
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