Summary
Overview
Work History
Education
Skills
Certification
Interests
Timeline

Austin Curttright

Participant Service Representitive
Kansas City,MO

Summary

Knowledgeable and dedicated customer service professional with extensive experience in Retirement Services industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Strives to cultivate relationships with participants and will give proper education no matter what hardship or issue the participant may have

Overview

1
1
Certification
7
7
years of post-secondary education
5
5
years of professional experience

Work History

Participant Services Representative

Empower Retirement
Overland Park, KS
08.2019 - Current
  • Directed incoming calls to internal personnel and departments, routing to best-qualified department.
  • Effectively communicated with customers about account changes, distribution options, and website navigation.
  • Educated customers about the workings of a 401k, different investment options, and their options about distributions at the time of separation of employment
  • Helped participants in Large/Mega T1/2/3, Advocate Aurora Health, and Wells Fargo plans

Concession Stand Worker

Culver Stockton College
Canton, MO
08.2015 - 05.2019
  • Prepared quality products while maintaining proper food safety practices, portion control and presentation within service goal times.
  • Managed refreshment stand and food concessions at public gatherings, including sporting events and concerts.
  • This was a part time job throughout my studies in College

Beer Pourer/Bartender

Cedar Fair Parks
Kansas City, MO
05.2018 - 08.2018
  • Kept register accurate through correct billing, payment processing and cash management practices.
  • Enhanced operational efficiency by using slow periods to restock employee and customer supplies, including beer, snacks, Ice, water, and the soda machine
  • Monitored guests for intoxication and immediately reported concerns to management, contributing to safe and welcoming environments for all patrons.
  • Checked identification to enforce age regulations for alcoholic beverages.
  • Prepared beverages and filled food orders for customers.

Education

Bachelor of Science - Business Administration

Culver Stockton College, Canton, MO
08.2015 - 05.2019

High School Diploma -

Oak Park High School, Kansas City, MO
09.2011 - 05.2015

Skills

Customer communication

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Certification

FINRA Series 6 and 63 license

Interests

Soccer, Bowling, Video Games, Lost (TV Show)

Timeline

FINRA Series 6 and 63 license

10-2019
Participant Services Representative - Empower Retirement
08.2019 - Current
Beer Pourer/Bartender - Cedar Fair Parks
05.2018 - 08.2018
Concession Stand Worker - Culver Stockton College
08.2015 - 05.2019
Culver Stockton College - Bachelor of Science, Business Administration
08.2015 - 05.2019
Oak Park High School - High School Diploma,
09.2011 - 05.2015

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Austin CurttrightParticipant Service Representitive