Austin Davis
Tucson,AZ
Summary
Talented Technical Support Representative with gift for understanding needs of both business and home users. Versed in troubleshooting and desktop support on Windows, Linux and Mac systems. Proven skill in resolving problems quickly on first call.
Overview
3
3
years of professional experience
Work History
Tech Support Agent
Chamberlain Group Inc
Tucson, Arizona
11.2019 - 08.2022
- Assisted customers in identifying issues and explained solutions to restore service and functionality.
- Explained technical information in clear terms to non-technical individuals to promote better understanding.
- Responded to support requests from end users and patiently walked individuals through basic troubleshooting tasks.
- Resolved diverse range of technical issues across multiple systems and applications for customers and end-users across various time zones.
Education
High School Diploma -
Marana High School
Marana, AZ05.2012
Skills
- User Experience
- Software Diagnosis
- User Support and Troubleshooting
- Hardware Diagnostics
- Technical Troubleshooting
- Call Center Operations
- Knowledge Base
- Tracking and Documentation
- Account Changes
- Organizational Skills
- Agent Support
- Onsite Installations
Timeline
Tech Support Agent
Chamberlain Group Inc
11.2019 - 08.2022
High School Diploma -
Marana High School
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