Austin Davis
Hot Springs
Summary
Dynamic professional with a strong background in leadership, security, military operations, customer service, and business management, complemented by an Associate of Applied Science (AAS) degree in Networking and Cybersecurity from National Park College. Extensive training in combat operations, risk management, and team leadership is supported by 8 years of honorable service in the United States Army across Active Duty, National Guard, and Individual Ready Reserve (IRR). Proven expertise in leading teams, maintaining secure environments, and communicating effectively under pressure ensures adaptability in fast-paced and high-stress situations. Committed to upholding professionalism and integrity while leveraging strong technical skills in networking and cybersecurity to drive organizational success.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Chief Executive Officer
Colossaeus Consulting LLC
Wilmington, DE
06.2024 - 12.2024
- Established foundational processes for business operations.
- Negotiated favorable contracts with suppliers and vendors, ensuring cost-effective procurement processes.
- Managed partnerships and strategic business relationships by negotiating contract terms and handling conflicts.
- Identified new revenue generation opportunities to maximize bottom-line profitability.
- Addressed employee and managerial concerns and implemented corrective actions to promote compliance.
Security Supervisor
Oaklawn Jockey Club
Hot Springs, AR
12.2023 - 05.2024
- Conducted regular patrols of facility to detect and deter security threats.
- Recorded incident reports with detailed accounts of occurrences.
- Maintained a secure environment for employees and visitors by enforcing access control policies and visitor management procedures.
- Prepared and submitted reports to keep management informed of security activities and developments.
- Coordinated with security personnel or other departments to establish safety of visitors and staff.
- Enhanced security measures by conducting thorough risk assessments and implementing new protocols.
- Developed and implemented strategies to prevent and respond to security incidents.
- Assisted with investigations into reported incidents, gathering evidence and providing detailed reports for review by management or law enforcement officials when required.
- Analyzed and investigated incidents alongside functional management and security supervisors.
- Kept team compliant with security protocols and appearance standards.
Telemarketer Sales Representative
WinChoice USA
Mountain Pine, AR
08.2023 - 10.2023
- Developed a strong knowledge of company product offerings to provide accurate information to clients and close deals effectively.
- Boosted sales revenue by identifying customer needs and offering suitable products or services.
- Contributed valuable insights during weekly meetings that led to the development of new sales tactics and techniques.
- Nurtured long-term relationships with clients, resulting in repeat business and referrals from satisfied customers.
- Managed time efficiently between outbound calls, lead generation activities, and follow-up tasks to maximize productivity.
- Built relationships with customers using strong persuasion and active listening skills.
Crew Team Member
Planet Fitness Gym
Hot Springs, AR
01.2023 - 04.2023
- Worked well with teammates and accepted coaching from management team.
- Provided excellent customer service by greeting customers and meeting quality expectations.
- Maintained a clean and organized workspace, ensuring a positive environment for both staff and customers.
- Operated register to process payments and collect cash payment for order totals.
- Improved customer satisfaction by consistently providing friendly and efficient service.
- Assisted fellow crew members during peak hours, ensuring smooth operations without compromising quality standards.
Barista
Wolf Nutrition
Hot Springs, AR
08.2022 - 11.2022
- Maintained a clean and organized workspace for optimal productivity and safety.
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Contributed to a positive team environment through effective communication and collaboration with colleagues.
- Completed successful daily cash audits to correctly balance drawers at end of shifts.
- Participated in regular staff meetings to share feedback, discuss improvements, and stay informed about company updates.
- Used POS system to accurately enter orders and process payments.
- Learned special recipe items and seasonal offerings to best meet customer needs.
- Explained beverage preparation and offered samples to help customers choose ideal items.
- Promoted additional items with beverages, increasing store sales.
Customer Service Associate
Lowes Home Improvment
Hot Springs, AR
06.2022 - 08.2022
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Handled customer complaints professionally, resulting in satisfactory outcomes and positive feedback.
- Maintained a high level of product knowledge, providing accurate information to customers.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Collaborated with team members to achieve monthly targets and optimize workflow efficiency.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Enhanced customer satisfaction by effectively addressing inquiries and resolving issues.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Developed strong relationships with clients through attentive listening and empathetic understanding of their needs.
- Monitored cash drawers in multiple checkout stations and maintained adequate cash supply.
- Cross-trained and provided backup support for organizational leadership.
Active Duty Infantryman
U.S. Army
Fort Campbell, KY
04.2019 - 05.2022
- Communicated effectively with superiors and subordinates alike, facilitating smooth execution of orders during high-stress situations.
- Developed soldier skills by providing guidance on marksmanship, physical fitness, and tactical maneuvers.
- Maintained strict discipline within the ranks enforcing adherence to military standards and regulations.
- Performed as fire team member during situational training exercises and infantry dismounted battle drills.
- Enhanced team efficiency by conducting regular training sessions and tactical drills.
- Led fire team during infantry dismounted battle drills and situational training exercises.
- Trained in use of tear gas, passive ordnance, and explosives.
- Operated advanced communication systems to maintain constant contact between ground forces and higher headquarters.
- Increased mission success rate through thorough planning and coordination with other units.
- Patrolled designated coverage areas and evaluated terrain for defensive use.
- Improved unit readiness by maintaining and repairing essential equipment, ensuring optimal performance in the field.
- Adapted quickly to changing conditions on the battlefield, enabling successful completion of assigned tasks under pressure.
- Trained teams on emergency situation preparedness and integration of tactical planning, equipment maintenance and weapon use.
- Maintained secure communication systems to relay information to and from command teams.
- Responded to emergencies with speed, efficiency, and knowledgeable assistance.
- Employed various weapons systems proficiently in both offensive and defensive engagements.
- Provided security for military installations by conducting regular perimeter patrols and monitoring access points.
National Guard Infantryman
US Army
Camden, AR
08.2015 - 04.2019
- Communicated effectively with superiors and subordinates alike, facilitating smooth execution of orders during high-stress situations.
- Developed soldier skills by providing guidance on marksmanship, physical fitness, and tactical maneuvers.
- Maintained strict discipline within the ranks enforcing adherence to military standards and regulations.
- Performed as fire team member during situational training exercises and infantry dismounted battle drills.
- Enhanced team efficiency by conducting regular training sessions and tactical drills.
Car Salesman
Gregg Orr Toyota
Hot Springs, AR
05.2018 - 08.2018
- Developed successful sales strategies to maximize customer satisfaction and profit.
- Maintained up-to-date knowledge of current automotive trends, products, and competitors to stay competitive in the market.
- Participated in training programs to enhance product knowledge and sales techniques, resulting in increased personal success rates.
- Collaborated with management to develop marketing strategies for promoting inventory and increasing showroom traffic.
- Utilized social media platforms effectively to showcase available inventory and engage with potential buyers online.
- Demonstrated automobiles by explaining characteristics, capabilities, and features, taking test drives and explaining warranties and services.
- Efficiently completed paperwork related to sales transactions, adhering to company guidelines while minimizing errors or delays.
- Closed sales by overcoming objections, asking for sales, negotiating price, and completing purchase contracts,
Porter
Gregg Orr Toyota
Hot Springs, AR
02.2018 - 05.2018
- Communicated with coworkers and managers about completed duties.
- Maintained a strong work ethic and punctuality, consistently arriving on time and prepared for each shift.
- Maintained a clean and welcoming environment for guests through regular cleaning of lobby, hallways, and restrooms.
- Cleaned and organized building areas as required.
- Upheld company standards for appearance by wearing designated uniform and maintaining professional demeanor at all times.
- Resolved guest inquiries punctually and politely for professional customer service.
- Used power scrubbing and waxing machines to scrub and polish floors.
Vehicle Detailer
Allen Tillery Chevrolet Buick Pontiac Gmc
Hot Springs, AR
05.2015 - 11.2015
- Increased team efficiency by assisting colleagues on larger or more complex detailing jobs when necessary.
- Delivered timely service by completing vehicle detailing tasks within established deadlines.
- Vacuumed interiors of vehicles to remove dirt and debris.
- Adhered strictly to company policies regarding cleanliness standards, resulting in consistently positive feedback from both management and clients alike.
- Enhanced the appearance of vehicles for sale, increasing dealership sales and revenue.
- Maintained a safe and organized work environment by adhering to company safety guidelines and proper use of equipment.
Education
High School Diploma -
Hot Springs High School
Hot Springs, AR05-2014
Associate of Applied Science - Networking & Cybersecurity
National Park College
Hot Springs, Arkansas05-2026
Skills
- Organizational Leadership
- Executive Leadership
- Risk Management
- Business Development
- Management Team Leadership
- First Aid Proficiency
- Operational leadership
- Digital forensics
- Network security
- Incident response
Certification
- First Aid Certification
- Secret Clearance
Military Service
United States Army Infantryman from 08/01/15 - 05/13/2022
Personal Information
Willing To Relocate: Anywhere
Timeline
Chief Executive Officer
Colossaeus Consulting LLC
06.2024 - 12.2024
Security Supervisor
Oaklawn Jockey Club
12.2023 - 05.2024
Telemarketer Sales Representative
WinChoice USA
08.2023 - 10.2023
Crew Team Member
Planet Fitness Gym
01.2023 - 04.2023
Barista
Wolf Nutrition
08.2022 - 11.2022
Customer Service Associate
Lowes Home Improvment
06.2022 - 08.2022
Active Duty Infantryman
U.S. Army
04.2019 - 05.2022
Car Salesman
Gregg Orr Toyota
05.2018 - 08.2018
Porter
Gregg Orr Toyota
02.2018 - 05.2018
National Guard Infantryman
US Army
08.2015 - 04.2019
Vehicle Detailer
Allen Tillery Chevrolet Buick Pontiac Gmc
05.2015 - 11.2015
High School Diploma -
Hot Springs High School
Associate of Applied Science - Networking & Cybersecurity
National Park College