AUSTIN DIEBEL
Dayton,MN
Summary
A dedicated professional with extensive experience in the automotive industry, specializing in customer service, team building and process improvement. Skilled in developing and managing strong relationships with internal and external customers. Demonstrates talent for developing and executing service strategies and driving overall service performance.
Overview
7
7
years of professional experience
Work History
Store Manager
Midas Auto Service
01.2024 - Current
- Managed inventory control, cash control, and store opening and closing procedures.
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Reconciled daily sales transactions to balance and log day-to-day revenue.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Improved customer satisfaction through staff training in customer service and product knowledge.
Service Advisor
TGK Automotive
07.2022 - 01.2024
- Ensured high-quality service delivery by closely monitoring work progress and promptly addressing any issues or concerns.
- Collaborated with parts department to expedite necessary repairs, minimizing downtime for customers'' vehicles.
- Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
- Maintained high customer satisfaction standards to meet or exceed targets.
- Educated customers on proper vehicle maintenance, fostering long-term relationships built on trust and loyalty.
Service Advisor
Cornerstone Ford Chrysler
04.2021 - 07.2022
- Ensured high-quality service delivery by closely monitoring work progress and promptly addressing any issues or concerns.
- Collaborated with parts department to expedite necessary repairs, minimizing downtime for customers'' vehicles.
- Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
- Developed customized preventative maintenance plans for clients based on their specific needs, contributing to long-lasting client relationships.
- Assisted in training new Service Advisors, sharing best practices for effective communication and problem-solving skills.
Light Duty Technician
Midas Auto Service Experts
08.2017 - 04.2021
- Performed troubleshooting and diagnosis on malfunctioning equipment.
- Completed complex repairs quickly by leveraging strong diagnostic skills and attention to detail.
- Trained new technicians on standard operating procedures, ensuring consistency across the team.
- Inspected, evaluated and calibrated electrical and mechanical systems and components.
- Specialized in brakes, suspension, and exhaust repairs.
Education
HIGH SCHOOL DIPLOMA -
Roseville Area High School
Roseville, Minnesota06.2012
Skills
- Customer Service
- Quality Control
- Critical Thinking
- Employee Relations
- Quality Assurance
- Technical Support
- Time Management
- Team Leadership
- Energetic and Outgoing
References
References available upon request
Timeline
Store Manager
Midas Auto Service
01.2024 - Current
Service Advisor
TGK Automotive
07.2022 - 01.2024
Service Advisor
Cornerstone Ford Chrysler
04.2021 - 07.2022
Light Duty Technician
Midas Auto Service Experts
08.2017 - 04.2021
HIGH SCHOOL DIPLOMA -
Roseville Area High School
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