Austin Dixon
Fort Worth
Summary
Experienced 25U (Signal Support Systems Specialist) with over 3 years of experience in IT field, including one deployment to Kuwait and Iraq . Excellent reputation for resolving problems, improving customer satisfaction, and driving overall operational improvements. Consistently saved costs while increasing profits.
Overview
8
8
years of professional experience
Work History
25U Signal Support Systems Specialist
United States Army
04.2016 - 04.2022
- Oversaw and managed operational and security requirements for numerous computers in network, related systems administration and regular maintenance
- Managed security operations for 200 computers in network, related systems and maintenance protocols
- Established, repaired and optimized networks by installing wiring, cabling and devices
- Managed system-wide operating system and software deployments, as well as any related upgrade problems
- Set up hardware and software in optimal configurations to meet network performance requirements
- Delivered network technology training to junior team members and end-users, enhancing knowledgebase and team productivity
- Directed onsite training for business users to maximize productivity
- Designed strategic plan for component development practices to support future projects
- Advocated for aggressive testing and problem analysis for server, desktop and IT infrastructure work
IT Specialist
Strategic Data Systems
11.2020 - 06.2021
- Configured hardware, devices, and software to set up work stations for employees.
- Managed hardware and software inventory, ensuring timely updates and replacements as needed.
- Maintained servers and systems to keep networks fully operational during peak periods.
- Provided exceptional customer service by promptly addressing problems reported by endusers.
Warehouse Worker
Davis Electrical Supply Inc.
07.2015 - 08.2016
- Kept warehouse clean and organized to maximize team efficiency and productivity
- Manually transported warehouse materials weighing up to 50 pounds and maintained stamina while standing, sitting, bending and walking for extended periods of time
- Recorded information, shortages and discrepancies to keep records current and accurate
- Transferred products of all sizes using overhead cranes, forklifts and other equipment, consistently meeting challenging performance goals
- Inspected work areas for cleanliness and obstacles and removed cartons and boxes to keep work areas organized and hazard-free
- Labeled and accurately moved customer orders to meet shipment timetables and minimize errors
- Evaluated supplies and product inventory to check for quality and quantity issues and returned unacceptable materials to vendors to obtain replacements or refunds
- Identified inadequate materials and faulty equipment and brought to supervisors' attention
- Completed daily cycle counts and quarterly inventories and resolved variances to maintain data accuracy
- Kept warehouse stations and equipment in good working order in line with OSHA requirements
- Performed inventory control, such as counting and stocking merchandise
Wood Worker
TEW Wood Products
06.2014 - 07.2015
- Measured and cut materials in adherence to schematic drawings
- Packaged finished products and facilitated shipment
- Reviewed job specifications to determine necessary tools and materials
- Chose appropriate lumber and supplies for 5 projects based on wood species, project type, client needs and budgets
- Completed general finish work and sanding
- Adjusted workflow and materials to meet production deadlines, coordinating additional resources to meet challenging timelines
- Developed and retained excellent tool and machinery skill, including mastery of table saw, band saws, edge bander, clamps and drills, and utilized knowledge to produce consistent, top-quality work
- Employed wide variety of hand and power tools including hoists, drills, precision measuring instruments and electronic testing devices
- Demonstrated in-depth tool knowledge including sanders, saws and routers
Education
High School Diploma -
Nixa High School
Nixa, MO05.2016
Skills
- Battlefield signal support systems
- Maintenance support systems
- Supporting VoIP
- Client service and support
- Installing devices
- Network upgrades
- User training
- Helpdesk administration
- Network support
- Quality assurance
- Professionalism
- MS Office
- Strong interpersonal skills
- Network configuration
- Technology planning
Accomplishments
.Installed over 200 VOIP phones for our IT network overseas
. Installed Windows 10 on over 150 computers overseas
.Ran over 5000 feat of CAT5 cable
Affiliations
- Member, United States Army, 2016 to Current
Timeline
IT Specialist
Strategic Data Systems
11.2020 - 06.2021
25U Signal Support Systems Specialist
United States Army
04.2016 - 04.2022
Warehouse Worker
Davis Electrical Supply Inc.
07.2015 - 08.2016
Wood Worker
TEW Wood Products
06.2014 - 07.2015
High School Diploma -
Nixa High School
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