Austin Dotson
Charlotte,NC
Summary
Dynamic leader with a proven track record at Circle K, enhancing team performance and customer satisfaction. Excelled in problem-solving and sales, significantly exceeding targets. Skilled in cash handling and fostering a positive, professional environment. Demonstrates exceptional attention to detail and a commitment to excellence, driving results and efficiency across roles.
Overview
3
3
years of professional experience
Work History
Lead Customer Service Representative
Circle K
01.2024 - Current
- Manage a team of customer service representatives, improving overall performance and efficiency
- Resolve concerns with products or services to help with retention and drive sales.
- Exceed sales targets by upselling products or services to meet customer's needs
- Audit the state lottery every day making sure that accurate inventory was represented
- Deliver exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, and positive experiences
- Monitor cash drawers and maintaining financial accountability
- Exhibiting high levels of energy and professionalism wheen dealing with customers and staff
Assistant Store Manager
Family Dollar
09.2023 - 01.2024
- Coach sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Respond to customer concerns, working with manager to significantly raise customer satisfaction ratings.
- Rotate merchandise and displays to feature new products and promotions.
- Maintain positive customer relationships by responding quickly to customer service inquiries.
- Manage opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Manage cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepencies
Stocking Associate
Walmart
07.2022 - 07.2023
- Orchestrate re-organization of stockroom merchandise to promote successful inventory and cycle counts.
- Operate manual and electric pallet jacks, safely relocating heavy merchandise on sales floor for timely stocking.
- Place products in correct storage locations to keep stock areas organized and inventory counts accurate.
- Perform inventory control, such as counting, and stocking merchandise.
- Maintain effective team member communication.
- Answer customer questions and provided detailed product information.
- Unload, sort and stock merchandise according to store layout and product placement.
Team Lead
Popshelf
11.2021 - 07.2022
- Coach team members in techniques necessary to complete job tasks
- Serve as a role model for the team by demonstrating commitment to excellence, professionalism, and adhere to company values at all times
- Increase customer satisfaction by ensuring timely completion of projects and adhere to high quality standards
- Promote a positive work environment by fostering team work, open communication, and employee recognition initiatives
Education
Associate of Arts - Finance
Central Piedmont Community College
Charlotte, NC06.2026
High School Diploma -
Independence High School
Charlotte, NC06.2016
Skills
- Positive and Friendly
- Willingness to Lead
- Attention to Detail
- Team Member Training
- Problem-Solving
- Customer Service
- Sales Skills
- Cash Handling
- Time management
- Mathematical aptitude
Timeline
Lead Customer Service Representative
Circle K
01.2024 - Current
Assistant Store Manager
Family Dollar
09.2023 - 01.2024
Stocking Associate
Walmart
07.2022 - 07.2023
Team Lead
Popshelf
11.2021 - 07.2022
Associate of Arts - Finance
Central Piedmont Community College
High School Diploma -
Independence High School
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