Austin Dreckman
Cedar Rapids
Summary
Regional operations professional with proven ability to drive efficiency and support regional initiatives. Skilled in logistical coordination, administrative support, and project management. Strong focus on team collaboration and achieving results. Adaptable and reliable, with knack for meeting changing needs and priorities.
Overview
16
16
years of professional experience
Work History
Regional Assistant Plant Manager
Hy-Vee
Cedar Rapids, IA
09.2021 - 05.2025
- Increased sales within the region by identifying growth opportunities and executing targeted marketing campaigns.
- Coordinated cross-functional teams to deliver seamless project execution within tight deadlines.
- Managed a diverse team of professionals, providing guidance, mentoring, and performance evaluations to support their career growth.
- Promoted an inclusive work environment that embraced diversity and encouraged open communication among team members.
- Evaluated employee performance regularly using both quantitative metrics and qualitative feedback from peers or supervisors.
- Acted as a liaison between headquarters and local offices ensuring alignment of goals, strategies, and communication.
- Assisted manager in all aspects of business operations.
- Collected, arranged, and input information into database system.
- Optimized customer experience by delivering superior services and effectively troubleshooting issues.
- Evaluated staff performance and provided coaching to address inefficiencies.
- Frequently inspected production area to verify proper equipment operation.
- Observed packing operations to verify conformance to specifications.
- Increased production efficiency by optimizing plant layout and implementing process improvements.
- Directed employees and related programs to maximize team productivity and facility output.
- Provided direction and leadership to all levels of employees and managers.
Siding and Roofing Contractor
CR Exteriors
Cedar Rapids, IA
09.2020 - 09.2021
- Streamlined the repair process for damaged roofs, addressing issues quickly to prevent further damage.
- Cultivated a positive work environment that fostered teamwork, open communication, and employee retention.
- Delivered high-quality work on time and within budget, earning positive feedback from clients.
- Incorporated industry best practices into daily operations, staying ahead of competitors and maintaining a reputation for excellence.
- Enhanced customer satisfaction through timely project completion and consistent communication with clients.
- Enhanced client trust by providing transparent progress updates throughout each phase of the project lifecycle.
- Cleaned up work areas upon completion of projects.
- Delivered outstanding service to customers to maintain and extend relationships for future business opportunities.
Sales Representative
GoDaddy
Cedar Rapids, IA
02.2020 - 08.2020
- Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
- Generated additional sales opportunities with upselling and cross-selling techniques.
- Expanded customer base through cold calling, networking, and relationship building.
- Increased sales revenue by identifying and targeting high-potential accounts.
- Increased repeat business by fostering trust-based relationships with key accounts through regular communication.
- Developed tailored solutions in response to unique customer needs, increasing overall satisfaction rates.
Assitant Manager
Jiffy Lube
Cedar Rapids, IA
12.2016 - 12.2019
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
- Generated repeat business through exceptional customer service.
Consultant
Verizon Wireless
Cedar Rapids, IA
02.2015 - 12.2015
- Evaluated client needs and expectations, establishing clear goals for each consulting engagement.
- Liaised with customers, management, and sales team to better understand customer needs and recommend appropriate solutions.
- Collaborated with cross-functional teams to successfully deliver comprehensive solutions for clients.
- Managed client relationships through regular check-ins and updates on project progress.
- Assisted clients in navigating complex industry challenges with strategic recommendations.
- Negotiated contracts on behalf of clients, securing favorable terms that contributed to their overall success.
- Evaluated customer needs and feedback to drive product and service improvements.
Service Representative
Royale Pools
Cedar Rapids, IA
05.2015 - 10.2017
- Maintained productivity and quality standards at all times.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Consistently demonstrated a strong work ethic, arriving punctually for shifts and maintaining focus on providing top-tier service throughout entire workday.
- Maintained comprehensive knowledge of company products and services, ensuring accurate information was relayed to customers at all times.
- Accepted payments and updated accounts with latest information.
- Conducted thorough research on behalf of customers facing unique situations or requiring specialized assistance beyond standard troubleshooting guidelines; presented findings in an easily digestible format tailored specifically for each inquiry type encountered during this process.
- Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
Floor Worker
Apache Hose and Belting Inc
Cedar Rapids, IA
05.2011 - 04.2015
- Upheld company standards in personal appearance and work ethic; consistently punctual and reliable during scheduled shifts.
- Stood for long hours, lifted heavy loads and maintained fast pace.
- Safely operated equipment such as pallet jacks and forklifts, minimizing the risk of accidents or damage to merchandise.
- Collaborated with team members to complete daily tasks and achieve store goals.
- Demonstrated flexibility and adaptability by willingly adjusting schedule or covering additional shifts to support store needs.
- Assembled products for distribution in fast-paced environment and met or exceeded daily production goals.
Sub Artist
Subway
Cedar Rapids, IA
06.2009 - 09.2010
- Greeted guests, promoted specials, and took orders.
- Shared information with customers about menu items, preparation methods, and ingredients.
- Trained team members to prepare sandwiches and other items according to instructions.
- Executed sandwich artistry duties with very low occurrence of errors.
- Communicated menu item information and offered suggestions to promote featured products.
Education
High School Diploma -
Thomas Jefferson High School
Cedar Rapids, IA05-2011
Skills
- Sales support
- Fast learner
- Problem-solving
- Time management
- Multitasking and organization
- Relationship building
- Verbal and written communication
- Workflow optimization
Accomplishments
Eagle Scout, Boy Scouts of America
- Carried out various service projects in the community
- Held offices of troop leader and assistant troop leader
- Carried out Capstone project at St. James Chruch, repainting basement.
Affiliations
- Boy Scouts of America
- Apache Inc activities committee
- Volunteered as helper of mentally handicapped students at Jefferson High School
Timeline
Regional Assistant Plant Manager
Hy-Vee
09.2021 - 05.2025
Siding and Roofing Contractor
CR Exteriors
09.2020 - 09.2021
Sales Representative
GoDaddy
02.2020 - 08.2020
Assitant Manager
Jiffy Lube
12.2016 - 12.2019
Service Representative
Royale Pools
05.2015 - 10.2017
Consultant
Verizon Wireless
02.2015 - 12.2015
Floor Worker
Apache Hose and Belting Inc
05.2011 - 04.2015
Sub Artist
Subway
06.2009 - 09.2010
High School Diploma -
Thomas Jefferson High School