Austin Duenas
Summary
Developed critical decision-making and problem-solving skills in high-stakes aviation environment, emphasizing safety and precision. Proven ability to manage complex tasks and maintain composure under pressure, ensuring mission success. Seeking to transition into new field where these adaptable and dependable skills can contribute to organizational goals.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Service Sales Representative
Cintas
01.2025 - Current
- Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
- Developed tailored solutions in response to unique customer needs, increasing overall satisfaction rates.
- Generated additional sales opportunities with upselling and cross-selling techniques.
- Conducted product demonstrations to educate customers on features, benefits, and competitive advantages.
Helicopter Pilot
Wisconsin Army National Guard
02.2023 - Current
- Planned routes, altitudes and speeds to provide fastest, safest and smoothest flights for on-time arrivals and high levels of passenger satisfaction.
- Planned and filed daily flight plans for training missions, sorties, and patrol flights.
- Reviewed aeronautical charts and used navigational instruments during each flight and maintained strong knowledge of government and company regulations.
- Completed post-flight maintenance reports and worked with crew chief for post-maintenance check flights.
Equipment Operator
Ahlgrimm Explosives
09.2022 - 04.2023
- Maximized productivity with efficient scheduling and allocation of equipment resources.
- Maintained and cleaned equipment after each job and inspected.
- Completed diligent equipment inspections, repairs, and maintenance actions to prolong life of each piece of machinery.
Helicopter Mechanic
Wisconsin Army National Guard
11.2020 - 02.2023
- Performed work in adherence with aviation regulations and protocols.
- Logged maintenance notes regarding status of aircraft repairs.
- Achieved recognition for outstanding workmanship and dedication to safety, fostering a positive reputation among clients and peers.
- Followed safety procedures while analyzing issues and working on aircraft.
Sales Assistant
Riesterer & Schnell
06.2021 - 06.2022
- Increased sales by building strong customer relationships and providing excellent service.
- Assisted customers in making informed decisions by offering detailed product knowledge and comparisons.
- Enhanced customer satisfaction with personalized product recommendations based on their needs and preferences.
- Assisted customers with prompt and polite support in-person and via telephone.
Office Assistant
Acoustech Supply
11.2019 - 06.2021
- Enhanced office efficiency by managing schedules, organizing files, and maintaining a clean workspace.
- Facilitated smooth operations by efficiently handling incoming mail, phone calls, and visitor inquiries.
- Achieved high levels of accuracy in data entry tasks while adhering to strict deadlines.
Forklift Operator
Fleet Farm
03.2016 - 11.2020
- Safely loaded and unloaded trucks using appropriate forklift attachments, reducing the risk of accidents or injuries.
- Maneuvered forklift safely using appropriate load rates and maintaining clear visibility of work areas.
- Kept warehouse clean and organized by removing debris and returning unused pallets to designated areas.
Seasonal Parks Employee
Outagamie County
04.2018 - 08.2019
- Maintained park cleanliness and safety by performing regular inspections and addressing potential hazards.
- Supported maintenance team in preserving parks'' natural beauty through litter removal, landscaping efforts, and trail upkeep.
- Operated maintenance equipment to safely accomplish assigned tasks.
Agriculture Technician
Service Motor Company
01.2019 - 06.2019
- Troubleshot equipment failures and remedied problems to restore functionality.
- Maintained documentation of equipment maintenance tasks, new installations, and repair procedures.
- Understood and read technical manuals and blueprints.
Education
High School Diploma -
Shiocton High School
05-2017
Skills
- Safety regulations compliance
- Repairs and troubleshooting
- Machine operation
- General labor
- Problem-solving
- Power tool operation
- Teamwork
- Time management
Certification
-
NASM Certified Personal Trainer
-
Commercial Pilot- Helicopter
Timeline
Service Sales Representative
Cintas
01.2025 - Current
Helicopter Pilot
Wisconsin Army National Guard
02.2023 - Current
Equipment Operator
Ahlgrimm Explosives
09.2022 - 04.2023
Sales Assistant
Riesterer & Schnell
06.2021 - 06.2022
Helicopter Mechanic
Wisconsin Army National Guard
11.2020 - 02.2023
Office Assistant
Acoustech Supply
11.2019 - 06.2021
Agriculture Technician
Service Motor Company
01.2019 - 06.2019
Seasonal Parks Employee
Outagamie County
04.2018 - 08.2019
Forklift Operator
Fleet Farm
03.2016 - 11.2020
High School Diploma -
Shiocton High School
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