Austin Duenas
Black Creek
Summary
Experienced with office administration, including managing daily operations and ensuring smooth workflows. Utilizes organizational and leadership skills to maintain efficiency and support team productivity. Knowledge of office software, scheduling, and resource allocation to drive operational success.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Aviation Maintenance Officer
Wisconsin Army National Guard
02.2023 - Current
- Mentor junior personnel, fostering professional development and enhancing team capabilities.
- Collaborate with peers to streamline processes and enhance mission effectiveness.
- Utilize strong organizational skills to safely manage flight tasks.
- Manage flight crew members to positively accomplish complex missions.
Sales Service Representative
Cintas
01.2025 - 06.2025
- Provided exceptional customer service by addressing inquiries and resolving issues promptly.
- Developed product knowledge to assist customers in making informed purchasing decisions.
- Processed orders efficiently using CRM software, ensuring accuracy in billing and fulfillment.
- Collaborated with sales team to identify opportunities for upselling and cross-selling products.
Equipment Operator
Ahlgrimm Explosives
09.2022 - 04.2023
- Completed assigned jobs promptly while maintaining a high level of accuracy.
- Maintained and cleaned equipment after each job and inspected.
- Completed diligent equipment inspections, repairs, and maintenance actions to prolong life of each piece of machinery.
Helicopter Mechanic
Wisconsin Army National Guard
11.2020 - 02.2023
- Performed work in adherence with aviation regulations and protocols.
- Logged maintenance notes regarding status of aircraft repairs.
- Achieved recognition for outstanding workmanship and dedication to safety, fostering a positive reputation among clients and peers.
- Followed safety procedures while analyzing issues and working on aircraft.
Sales Assistant
Riesterer & Schnell
06.2021 - 06.2022
- Increased sales by building strong customer relationships and providing excellent service.
- Assisted customers in making informed decisions by offering detailed product knowledge and comparisons.
- Enhanced customer satisfaction with personalized product recommendations based on their needs and preferences.
- Assisted customers with prompt and polite support in-person and via telephone.
Office Assistant
Acoustech Supply
11.2019 - 06.2021
- Enhanced office efficiency by managing schedules, organizing files, and maintaining a clean workspace.
- Facilitated smooth operations by efficiently handling incoming mail, phone calls, and visitor inquiries.
- Achieved high levels of accuracy in data entry tasks while adhering to strict deadlines.
Forklift Operator
Fleet Farm
03.2016 - 11.2020
- Safely loaded and unloaded trucks using appropriate forklift attachments, reducing the risk of accidents or injuries.
- Maneuvered forklift safely using appropriate load rates and maintaining clear visibility of work areas.
- Kept warehouse clean and organized by removing debris and returning unused pallets to designated areas.
Education
High School Diploma -
Shiocton High School
05-2017
Associate of Science - Aviation Management
Fox Valley Technical College
Appleton, WI05-2027
Skills
- Effective communication
- Microsoft Office
- Teamwork
- Problem-solving
- Time management
- Organization
- Leadership
- Critical Thinking
Certification
-
NASM Certified Personal Trainer
-
Commercial Pilot- Helicopter
Timeline
Sales Service Representative
Cintas
01.2025 - 06.2025
Aviation Maintenance Officer
Wisconsin Army National Guard
02.2023 - Current
Equipment Operator
Ahlgrimm Explosives
09.2022 - 04.2023
Sales Assistant
Riesterer & Schnell
06.2021 - 06.2022
Helicopter Mechanic
Wisconsin Army National Guard
11.2020 - 02.2023
Office Assistant
Acoustech Supply
11.2019 - 06.2021
Forklift Operator
Fleet Farm
03.2016 - 11.2020
High School Diploma -
Shiocton High School
Associate of Science - Aviation Management
Fox Valley Technical College