Austin Dunham
CQ Coatings
Seminole
10
years of professional experience
Dependable professional with hands-on experience leading shop operations and supporting service teams. Strong in organization, customer communication, and health and safety practices. Committed to reducing delays, supporting staff, and delivering quality service.
Experienced shop manager with a strong background in customer service, employee coordination, and workflow control. Skilled in scheduling, inventory management, and health and safety, with a focus on keeping operations efficient and customers informed.
Work History
Shop Manager
1 Year 2 Months- Coordinated daily shop operations, prioritizing workflow, labor assignments, and service completion
- Monitored coating quality, verifying surface preparation and finish standards before release
- Managed inventory levels, tracking supplies, ordering materials, and preventing production delays
- Scheduled jobs, aligning labor, equipment availability, and customer deadlines
- Communicated with customers, clarifying project requirements, timelines, and status updates
- Delivered excellent customer service by addressing and resolving customer inquiries and complaints.
Front Desk Associate
2 Years- Greeted customers and directed inquiries to appropriate repair or insurance contacts.
- Answered incoming calls, scheduled appointments, and maintained accurate front desk records.
- Coordinated repair updates between customers, estimators, and technicians to support clear communication.
- Processed paperwork for repair orders, insurance documentation, and customer authorizations.
- Managed appointment calendars and adjusted schedules to support shop workflow.
Warehouse Worker
2 Years 6 Months- Coordinated receiving, stocking, and shipping workflows to maintain steady warehouse operations.
- Inspected incoming battery shipments for damage, shortages, and labeling accuracy.
- Picked, packed, and staged orders using barcode scans and inventory records.
- Operated pallet jacks and forklifts to move heavy battery loads safely.
Dispatcher
5 Years- Coordinated technician dispatch schedules to support timely mobile diagnostic service coverage.
- Routed daily assignments using scheduling systems and service priorities.
- Communicated schedule changes to field staff, facilities, and internal teams.
- Resolved urgent dispatch issues by reassigning routes and adjusting workflows.
- Monitored technician availability to optimize coverage and reduce delays.
- Supported field operations by tracking completed stops and pending service needs.
Education
High School Diploma
Skills
Customer service
Employee management
Health and safety
Invoicing
Timeline
Shop Manager
CQ Coatings
08.2025 - CurrentRead More
Front Desk Associate
Crash Champions
08.2023 - 08.2025Read More
Warehouse Worker
Royal Battery
02.2021 - 08.2023Read More
Dispatcher
Tridentcare Health Services
08.2016 - 08.2021Read More
Tarpon Springs High
High School Diploma
Read More