Austin Eff
Columbus,OH
Summary
Diverse experience in customer service, showcasing strong communication skills and the ability to connect with a wide range of individuals. Capable of maintaining positive and energetic attitude over long periods, exhibiting encouragement and support of coworkers. Experienced working in fast-paced and dynamic environments, capable of succeeding in both team-oriented and individualized settings. Able to successfully follow directions and learn quickly.
Overview
4
4
years of professional experience
Work History
Tour Guide
Bowling Green State University
09.2024 - Current
- Built personal relationships with guests to promote positive experiences.
- Facilitated memorable experiences for diverse groups by tailoring presentations to cater to different age groups, cultural backgrounds, and language abilities.
- Worked collaboratively with team members to develop innovative strategies for improving overall tour quality and visitor satisfaction.
- Ensured timely departures and arrivals by strictly adhering to schedules while remaining flexible enough to accommodate unforeseen circumstances or special requests from guests.
- Received numerous positive reviews from clients, reflecting strong communication skills and in-depth knowledge of tour subjects.
Server
BJ's Restaurant & Brewhouse
05.2024 - Current
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
- Assisted in training new hires, providing guidance on restaurant standards and best practices.
Server
Scramblers
06.2023 - 08.2024
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Assisted in training new hires, providing guidance on restaurant standards and best practices.
Drive-Thru Operator
Tropical Smoothie
06.2021 - 08.2023
- Addressed customer concerns promptly, effectively resolving issues to maintain customer loyalty.
- Managed cash transactions accurately, ensuring proper handling of payments and change.
- Trained new drive-thru operators on company policies and procedures, contributing to a well-prepared workforce.
- Streamlined the ordering process for improved speed and accuracy in fulfilling orders.
- Enhanced customer satisfaction by providing fast and efficient drive-thru service.
- Supported other team members during busy shifts by stepping in when necessary, demonstrating flexibility and adaptability within the workplace environment.
- Advanced customer to window quickly to efficiently move drive-thru line and promptly handle next customer.
Education
Bachelor of Science - Marine Biology
Bowling Green State University
Bowling Green, OH05-2027
High School Diploma -
Westerville North High School
Westerville, OH05-2023
Skills
- Public speaking
- Presentation skills
- Exceptional communication
- Strong work ethic
- Exceptional customer service
- Cash handling
- Guest engagement
- Team collaboration
- Time management capabilities
- Aquarium system maintenance
Timeline
Tour Guide
Bowling Green State University
09.2024 - Current
Server
BJ's Restaurant & Brewhouse
05.2024 - Current
Server
Scramblers
06.2023 - 08.2024
Drive-Thru Operator
Tropical Smoothie
06.2021 - 08.2023
Bachelor of Science - Marine Biology
Bowling Green State University
High School Diploma -
Westerville North High School
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