Austin Ferguson
Summary
Goal-oriented individual versed in greeting high-volume of customers and recommending merchandise based on individual requirements. Skilled at creating displays to promote higher sales, completing cash register transactions and maintaining accurate records of all transactions. Highly motivated in sales with extensive customer service and sales experience. Outgoing sales professional recognized for sales performance and excellence in customer service. Physically-fit Snowboard Instructor driven to keep students happy and motivated to meet program objectives. Able to adhere to a demanding schedule of individual and group sessions. Experienced Manager and Keyholder with experience in leadership roles in retail environments. Successful manager of teams retail salespeople in large department stores. Fair and predictable leader with employee wellbeing as top priority.
Overview
11
11
years of professional experience
Work History
Key Holder Supervisor
Ole Smoky Moonshine Distillery
Pigeon Forge, TN
11.2021 - Current
- Oversaw employee performance, corrected problems and increased efficiency to maintain productivity targets.
- Opened and closed store by counting registers, making deposits and filing all daily paperwork.
- Oversaw team of 10-20 employees.
- Completed store opening and closing procedures.
- Accepted and processed customer returns.
- Strengthened merchandising and promotional strategies to drive customer engagement and boost sales.
- Opened inventory boxes and restocked shelves.
- Processed cash, credit, debit and check payments.
- Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences.
- Properly check guest identification to ensure there of age to consume or purchase alcoholic products.
Sales Associate
Ole Smoky Moonshine Distillery
Pigeon Forge, TN
09.2018 - 11.2021
- Worked alongside retail representatives to boost sales by enhancing product presentations and advertising collateral.
- Trained and developed new sales team associates in products, selling techniques and company procedures.
- Achieved perfect attendance record for ~12 months consecutively.
- Prepared cash transactions up to ~$800 with zero discrepancies.
- Implemented up-selling strategies such as recommending accessories and complementary purchases to boost revenue.
- Educated customers on promotions to enhance sales.
- Implemented up-selling strategies, encompassing recommendation of accessories and complementary purchases.
- Liaised with guests whilst serving product samples on the tasting bar.
Snowboard Instructor
Ober Gatlinburg
Pigeon Forge, TN
12.2019 - Current
- Organized and led 15-30 weekly classes and 5-10 individual sessions.
- Demonstrated snowboarding techniques based on established course framework and student ability levels.
- Utilized variety of snowboarding and ski techniques to impart knowledge and customized instruction to individual skill levels.
- Consulted with emergency personnel while securing scene.
- Stayed on top of current weather conditions to maintain student safety.
Server Shift Leader
Cheddar's Scratch Kitchen
Johnson City, TN
02.2016 - 09.2018
- Trained incoming staff on restaurant's practices, culture and procedures to maximize job satisfaction and productivity.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
- Kept updated knowledge of menu and promotions, recommending specific items according to preferences and food allergies.
- Enhanced operational efficiency by using slow periods to restock employee and customer supplies, including ice, condiments, utensils, napkins, trays and delivery bags.
- Collaborated with kitchen team to support order preparation, manage efficient deliveries and minimize customer service issues by verifying meals.
- Helped customers place orders, explained menu items and suggested appropriate options for food allergy concerns.
- Monitored guests for intoxication and immediately reported concerns to management, contributing to safe and welcoming environments for all patrons.
Furniture Installer
PB&J Installers
Rogersville, TN
06.2014 - 10.2016
- Traveled across the United States installing/removing furniture in dorm rooms and military bases.
- Lifted, hauled, and assembled beds, dressers, desks, etc.
- Repaired damages, and removed old/broken furniture.
- Recognized and reported defective material and equipment to shift supervisor.
- Planned and paced work efficiently in order to meet daily, weekly, project or production goals.
- Worked closely with project management to maintain optimum levels of communication to effectively and efficiently complete projects.
Education
High School Diploma -
Cherokee High School
Rogersville, TN05.2013
Skills
- Relationship building
- Exceptional Customer Service
- Point of Sale Knowledge
- Merchandising Knowledge
- Stocking and Replenishing
- Lift safety/ equipment operations
- Ski techniques education
- Group and individual instruction/ group leadership
- Weather conditions understanding
- Physical and endurance training
- Sports injury prevention
- Athlete safety/ safety awareness
- Performance improvements
- Adapt to diverse groups
- Cash register operation
- Dining area maintenance
- Upselling
- Cash Handling
- Social perceptiveness
- Product knowledge
- Client Service
- Multi-tasking strength
- Excellent people skills
- Professional demeanor
- Blueprints and schematics
- Planning and Coordination
- Flexible & Adaptable
- Cultural awareness
- Food and beverage pairings
- Front-of-house display creation
- Team Building and Motivation
- Flexible Work Schedule
- Critical Thinking
Timeline
Key Holder Supervisor
Ole Smoky Moonshine Distillery
11.2021 - Current
Snowboard Instructor
Ober Gatlinburg
12.2019 - Current
Sales Associate
Ole Smoky Moonshine Distillery
09.2018 - 11.2021
Server Shift Leader
Cheddar's Scratch Kitchen
02.2016 - 09.2018
Furniture Installer
PB&J Installers
06.2014 - 10.2016
High School Diploma -
Cherokee High School
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