Austin Franco
Gilbert,AZ
Summary
Motivational leader and organizational problem-solver with advanced supervisory, team building and customer service skills. Experience stepping into roles and quickly making positive changes to drive company success. Focused on using training, monitoring and morale-building techniques to maximize employee engagement and performance.
Overview
8
8
years of professional experience
Work History
Manager
Cryoshift Cryotherapy
Gilbert, AZ
02.2021 - 01.2024
- Created monthly reports for senior management summarizing operational performance metrics.
- Coached, mentored and trained team members in order to improve their job performance.
- Maintained up-to-date records of employee attendance, payroll information, vacation requests.
- Completed thorough opening, closing and shift change functions to maintain operational standards each day.
- Recruited and hired qualified candidates to fill open positions.
- Led team meetings and one-on-one coaching sessions to continuously improve performance.
- Created training modules and documentation to train staff.
Sales Associate
Orangetheory Fitness
Tempe, AZ
03.2019 - 02.2021
- Maintained cleanliness of store environment including floors, windows, displays.
- Collaborated with management teams to develop innovative marketing strategies.
- Opened new location as a part of the presale team
Electronics Department
Sam's Club
Chandler, AZ
06.2017 - 01.2018
- Approached customers and engaged in conversation through use of effective interpersonal and people skills.
Sales Associate
Orangetheory Fitness
Tempe, AZ
01.2016 - 02.2017
- Greeted customers and provided exceptional customer service.
- Processed transactions using a point-of-sale system.
- Developed trusting relationships with customers by making personal connections.
- Sold memberships and packages
Education
Some College (No Degree) - Criminology
Arizona State University
Tempe, AZSkills
- Business Administration
- Performance Management
- Policy Implementation
- Sales Management
- Schedule Preparation
- Staff Training and Development
- Lead Generation
- Customer Service
Timeline
Manager
Cryoshift Cryotherapy
02.2021 - 01.2024
Sales Associate
Orangetheory Fitness
03.2019 - 02.2021
Electronics Department
Sam's Club
06.2017 - 01.2018
Sales Associate
Orangetheory Fitness
01.2016 - 02.2017
Some College (No Degree) - Criminology
Arizona State University