AUSTIN FRANSON
Pocatello,ID
Summary
Motivated and dependable college student with strong customer service, teamwork, and communication skills. Experienced in fast-paced work environments and working with customers through previous retail, food service, and hospitality. As a lifelong athlete with experience in football, golf, and basketball, I have a strong passion for sports and enjoy helping others find the products and equipment they need. Quick to learn, hardworking, and committed to creating a positive customer experience.
Overview
1
1
Certification
3
3
years of professional experience
Work History
Bellman/Driver
The Ranch At Rock Creek
Philipsburg, MT
05.2026 - 08.2026
- Assisted guests with luggage and transportation needs, ensuring safe and smooth arrivals and departures.
- Provided exceptional customer service by addressing guest questions and resolving issues promptly.
- Maintained cleanliness and organization of the front desk area and common areas to keep the guests' experience positive.
- Collaborated with front desk staff to coordinate check-ins and special requests.
- Escorted guests to assigned rooms and transported luggage.
- Operated shuttle services, ensuring timely transfers between property locations and local attractions.
- Delivered local area information to guests, enhancing their stay through personalized recommendations.
Waiter/Bartender
Clear Lake Country Club
01.2024 - 01.2025
- Provided exceptional customer service in high-volume dining environment.
- Developed lasting connections with returning customers to enhance their experience. with returning customers
- Executed financial transactions with precision to ensure customer satisfaction. accurately and professionally
- Portrayed the club positively by engaging with guests in a friendly manner. with a friendly, respectful attitude
- Represented the club with a friendly, respectful attitude
Sales Attendant
Claude's Sports
12.2023 - 01.2024
- Guided customers in selecting snowboard and winter gear to enhance their experience
- Recommended products tailored to customer needs to improve satisfaction
- Organized inventory and maintained clean displays to support efficient shopping environment
- Created a welcoming environment for both locals and visitors
Concrete Laborer
Butterworth Concrete & Co.
06.2023 - 10.2023
- Assisted in preparation, pouring, and finishing of concrete
- Committed to long hours outdoors to fulfill job requirements
- Followed safety protocols and worked efficiently with crew members
- Consistently arrived on time and collaborated effectively with team members
Education
Bachelors Degree in Management - Sports Management
Idaho State University
Pocatello Idaho01.2028
Skills
- Strong interpersonal and communication skills
- Natural “people person”
- Excellent time management
- Responsible and dependable
- Comfortable working outdoors in all weather conditions
- Team-oriented with leadership ability
- Adaptable and quick learner
Certification
- CPR Certified
- First Aid Certified
- Valid Driver’s License
Timeline
Bellman/Driver
The Ranch At Rock Creek
05.2026 - 08.2026
Waiter/Bartender
Clear Lake Country Club
01.2024 - 01.2025
Sales Attendant
Claude's Sports
12.2023 - 01.2024
Concrete Laborer
Butterworth Concrete & Co.
06.2023 - 10.2023
Bachelors Degree in Management - Sports Management
Idaho State University