Austin Frazier
Cumming,GA
Summary
Personable and dedicated Customer Service Representative with extensive experience in the industry.
Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients.
Motivated to maintain customer satisfaction and contribute to company success.
Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.
Overview
5
5
years of professional experience
Work History
Assistant Bar Manager
The Roaring Social
Alpharetta, GA
12.2022 - Current
- Maintained knowledge of bar and menu options to prepare drinks and make food recommendations.
- Recommended food and drinks to patrons based on preference, pairings and special promotions.
- Displayed and retained extensive knowledge of liquors, wines and entrees.
- Upsold customers from shelf to premium brands to help boost sales.
Bartender
Up On The Roof
Alpharetta, GA
08.2021 - 12.2022
- Served bar and restaurant patrons ordering drinks, including beer, wine, liquors, and mixed beverages
- Kept the bar area safe, clean, and well-stocked throughout each working shift
- Recorded accurate orders, managed cash/credit card payments, and maintained inventory of beverages selection
- Assessed customer needs and preferences to make appropriate beverage and food recommendations.
Server
South City Kitchen
Alpharetta, GA
01.2020 - 04.2021
- Cleared tables to maintain high turnover rate and minimize wait times
- Went above and beyond expectations by helping with various tasks to support teammates and provide customer service. - Monitored tables for guest needs and customer service opportunities
- Answered questions from guests and retrieved desired items to maximize satisfaction.
Event Coordinator
Main Event
Alpharetta, GA
02.2019 - 12.2019
- Demonstrated accurate cash handling and sales and managed cash debit and credit transactions. Verified order accuracy and delivered to guests on-time to promote great service
- Answered customer inquiries in regard to nutritional information and menu offerings
- Worked in close collaboration with team members to ensure customers received high-quality service
- Developed event themes and concepts to ensure successful execution of events.
- Organized vendor contracts, negotiated fees, and ensured compliance with all regulations.
Education
High School Diploma -
Alpharetta High School
Skills
- CPR/First-aid certified
- Strategic planning
- Verbal/written communication
- Market research and analysis
- Sales expertise
- All region high school athlete
- Coding and webdesign
- Creative Video Design
- Social media experience
Timeline
Assistant Bar Manager
The Roaring Social
12.2022 - Current
Bartender
Up On The Roof
08.2021 - 12.2022
Server
South City Kitchen
01.2020 - 04.2021
Event Coordinator
Main Event
02.2019 - 12.2019
High School Diploma -
Alpharetta High School
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