Austin Freeman
Athens,GA
Summary
Experienced with customer relationship management, ensuring high levels of customer satisfaction and retention. Utilizes persuasive communication techniques to drive sales and foster customer loyalty. Track record of effectively collaborating with team members to achieve sales objectives and maintain positive store environment.
Overview
9
9
years of professional experience
Work History
Sales Associate
Hertz Car Rental
12.2019 - Current
- Engaged with customers to effectively build rapport and lasting relationships.
- Used in-store system to locate inventory and place special orders for customers.
- Cleaned cars so that customers would have a peak experience
- Took cars for oil changes, and made sure all documentation was correct
- Transported vehicles to body shops
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
- Engaged in friendly conversation with customer to better uncover individual needs.
- Managed returns, exchanges and refunds in accordance with store policy.
Shift Lead
Koala Car Wash
04.2019 - Current
- I mainly load up people's cars onto the track and send them through the wash
- When I wasn't doing that i would try to upsell the customers at the gate to get commission, taking out the trash, folding laundry
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Responded to and resolved customer questions and concerns.
- Completed store opening and closing procedures and balanced tills.
- Trained new employees and delegated daily tasks and responsibilities.
Store Associate
Lowes
08.2018 - 02.2019
- I worked Outside Lawn and Garden learning how to operate a forklift, reach truck, and order picker
- Here I loaded peoples cars up with wood, and rock
- I also walked the store to help people when needed
- Checked pricing, scanned items, applied discounts, and printed receipts to ring up customers.
- Supported store management in maintaining visual merchandising standards through regular upkeep of displays and signage.
- Maintained tidy and organized store to comply with cleanliness standards.
Store Associate
Office Depot
08.2016 - 02.2017
- At Office Depot I worked the floor to sell furniture, made sure the store was in check, ran the cash register, took the trash out, and sold anti virus for promotions
Cashier
Ingles Supermarket
11.2015 - 08.2016
- This was a common cashier job
- Ring people up, bag up their groceries, and send them on their way
- On some occasions I had to unload boxes or clean a certain area of the store
- Performed cash, card, and check transactions to complete customer purchases.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Greeted customers entering store and responded promptly to customer needs.
- Helped customers complete purchases, locate items, and join reward programs.
Education
High School Diploma - theatre, computer classes
Loganville Highschool
Loganville, GA05.2017
Skills
- Advanced Computer Skills
- Great Communication
- Quick learner
- Team player
- Hard worker
- Can handle a fast, stressful environment
- Microsoft Office Certification
- Cash Register trained
- Forklift Licence
- Time Management
- Listening Skills
- Flexible Schedule
References
- Natasha Martin, Teacher/Mentor, (678) 936-4839
- Billy Sneed, Mentor, (678) 472-3811
- Chad Ernest, Koala Manager, (706) 424-7335
- Richard Sinda, Hertz Licensee Owner, (706) 296-6268
Volunteer Experience
- FBLA in Highschool, 9/11 cooking for firemen every year, animal shelter work
Timeline
Sales Associate
Hertz Car Rental
12.2019 - Current
Shift Lead
Koala Car Wash
04.2019 - Current
Store Associate
Lowes
08.2018 - 02.2019
Store Associate
Office Depot
08.2016 - 02.2017
Cashier
Ingles Supermarket
11.2015 - 08.2016
High School Diploma - theatre, computer classes
Loganville Highschool
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